Keep the sms, write in a complaint on this matter. They ignored my first letter under "feedback", and then I sent another one under "complaint" and they the banker in charged of my FD called me. He asked me why I wrote a complaint and it directed to him, guess it will affect his performance? I'm not sure about that. Anyway I told him it's not his fault but it's the stupid marketing department causing so much ambiguity. He says he will feedback to the management. But I believe if everyone starts writing in, it might help as they might seriously look into this when they keep receiving the same complaint. Moreover it also serves as a documentation that you have highlighted this before, so that you might have a point to argue later. Also don't delete your sms

I read so many bad reviews about OCBC in here.

I also went to OCBC branch the other day but looks like a lot of things very fishy, whereby they have some internal documents which doesn't seem to be the same for every branch 

I can share my experience with OCBC. I saw Ringgitplus promo for OCBC FD giving free trolley bag. I signed up via Ringgit plus, and they sent me SMS to be shown to OCBC.

I went to OCBC, opened FD with RM, showed her sms, but she said no need, as long as i registered with ringgitplus, system will take care of it. Exactly how, she wouldn't know.

So I trusted her. Next day I wrote to Ringgit plus, notifying them I had opened FD but OCBC didn't want to see my SMS. They responded vaguely, with scipted reply, I can't remember. So I actually gave up.

After some time, a week or two, can't recall, Ringgitplus sent me email asking for delivery address. So I was happy that they honored what they had advertised. After a few days, I got the bag.

Now that I got the bag, I have at least 2-3 new bags unopened, still in box.

Hope this helps.