Dec 2 2015, 01:09 PM
QUOTE(wan7075 @ Dec 2 2015, 12:03 PM)
there was 70c differences between the cash back posted and what I calculated..
dunno want to complain to CS bo since the amount is small.. it mean that my expenses rm14 is without 5% rebate
I have experienced this same issue last month, difference around few RM, wrote an email to CS n attached with screen shot jpegfile to show my calculation n just received this: dunno want to complain to CS bo since the amount is small.. it mean that my expenses rm14 is without 5% rebate
Thank you for your email.
We would like to inform that the rebate was given based on your spending on your latest statement.
You are entitle for 5% cash rebate on e-commerce, 2% cash rebate on petrol and groceries and 0.2% for other retails.
Please be informed that the rebate is given based on Merchant Category Code or MCC.
Kindly note that the Merchant Category Code or MCC represents the nature of business of each merchant. And these merchants are registered with their own acquiring banks and their MCC may not be known to us. This is also stipulated in Clause 11 of our terms and conditions.
For further inquiries, please do not hesitate to call our Contact Centre at 03 62047788.
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