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 Celcom First Basic 38 - WORST NETWORK, Drop calls, Zero signal, Snail data spee

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Hanalambun
post Sep 20 2016, 11:30 AM

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QUOTE(freeman1 @ Sep 14 2016, 10:25 AM)
Welcome to Celcom territory... in 2016 LTE speed and coverage benchmarking, Celcom scored in the last place, even lost to UMobile.
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Lol, maybe because of this reason hit them on the face.
That's why they're currently doing modernization to upgrade their 4G speed.


QUOTE(honkkydorry @ Sep 14 2016, 10:52 AM)
Are you referring to the 4G upgrade exercise? I am facing equal frustrations since a month ago with their broadband. Shitty signal, hardly can get any connection at night...thank god my contract is expiring next month. Going to change.
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Bro, which area u stay? ongoing modernization or no?
So terrible? Didn't you call and make a complain?

QUOTE(nexona88 @ Sep 14 2016, 11:54 AM)
Well so many complaints on celcom shitty service..
Some already change to others telco...
They are happy now..
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I think all the Malaysia telco also flood with complaints tongue.gif

QUOTE(futra @ Sep 14 2016, 01:50 PM)
After many loyalty years, I have decided to port out this morning and now trying out UMobile.

Wtf happened weh.. Shah Alam also horrible coverage, dropped calls, sometimes emergency calls only, or worst no network. Even your sms service to check balance and validity also errors.

If u guys refer to my sig below, that was a few years ago.. blazing fast! And now it's 2016, can't even open up Google.

Every telco also upgrades their system, but can't take it anymore. Too long. Paid last bill, ported, now enjoying a better coverage and faster internet speed..
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Shah Alam modernization in progress, since when you face this issue?
If it happen before June, well I think it's has nothing to do with the modernization d.
That's mean celcom coverage really not good at Shah Alam.

QUOTE(honkkydorry @ Sep 14 2016, 04:00 PM)
Ya lor, my Maxis mobile data's reduced speed (I've depleted my quota for this month thanks to Celcom) is even faster than Celcom broadband.
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U dnt said, the green monster is the 1st 4G telco in Malaysia.
But, I don't think it apply to every area la.

QUOTE(wil-i-am @ Sep 15 2016, 09:08 AM)
I hope Celcom CS is around here to rectify the problems faced by users
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Don't think they're around....
Make direct complain is more efficient. flex.gif

Hanalambun
post Sep 21 2016, 10:33 AM

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QUOTE(honkkydorry @ Sep 21 2016, 09:20 AM)
Puchong area. I called their customer service 1 month ago to check why zero signal. Was told 4G exercise being conducted in my area. Asked when exercise will be completed, they said dunno.  Now already entering 5th week, still same thing....either very very low signal or zero signal. I won't bother to call again and ask as I have decided to terminate when the contract is up next month.
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Some area really take long time for the modernization. I saw that on their official site.
Like Damansara there start July, but until now the status still showing in progress.
Maybe got reschedule or delay ....... That's pretty suck man, but cannot deny that the 4g modernization did improved the 4g speed.
Hanalambun
post Sep 22 2016, 10:01 AM

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QUOTE(RazerSTFU @ Sep 21 2016, 11:07 AM)
MY celcom line is so worst. I'm always getting 3 bars something dropping to 3G my god dam. Any of you is it same situation with me? Please correct me if I'm getting wrong information.
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Which area you stay? only drop to 3g no drop calls or anything?
try to manually set your phone to 4G/LTE only...


QUOTE(honkkydorry @ Sep 21 2016, 11:19 AM)
If only they proportionate the bill accordingly too!  Low signal at times I can tolerate......very very low to almost zero signal is where I draw the line smile.gif
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Hmm, since contact going to end soon.
Well, I agreed to port out too.
Hope that after finish the modernization, the speed at puchong area can improve.......


 

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