I went to PJ red cube for my 20KM service, i was 1hr late from my appointment, so i have to wait till technician available. Quick conclusion as sharing to my latest experience in PJ as my latest experience wasn't so pleasant.
First, due to i was late, so they need to do my car after lunch, i am ok for waiting, which they hand to me about 4.30pm, but manythings that i complain about my car was not attended. They just do basic service and hand the car in a rush, suspect they are going back about 5 plus or 6.
1)Bonet rubber have leaking problem when rain /car wash, makes the front part of by engine wet when i open the bonet.
2)Trunk lever at driver seat hard to pull, i pulled till the level that i scare i break it, i did not want to break it so i ask to see can they do anything (i did not aware until i use the lever as mostly i just directed press trunk button from back)
3)Starting engine i have the "clak clak" sound for 1-5sec, like bearing rotating, ask to check.
4)20K tyre rotation, as i notice one nail at the passenger tyre, asked to remove it.
Above all NOT even an answer after service. The SA that suppose to jot down on the sheet also didn't include it, waste my time explaining to her when i hand over my car
Plus i ask to check why my eng ingition at times need 2-3 start, they check and said BATTERY LOW, need to replace.

i said i take good care of battery, no long period use of lights and so on, but just 1 year the battery is low and dieing???? WTF? As my batt passed the 1 year warranty by just 1 month, i need to fork out RM320 extra
Previously i did heard news about kia batt, now it's me that kena, DID KIA CONFIGURE THE BATT TO DIE AFTER 1 YEAR????? They said if i change outside i still need to RESET my system, normally they charge RM120 for a reset, i was like 120?? Just plugin and reset cost that much?? So above situation force me to change with KIA SC with the price of 320 (the 1 year batt brand is WATTA, now they use Century with warranty 6 months)
Finally after all the payment, got my car and went home only to find out they DID NOT DO a tyre ROTATION for my 20K service BUT charged in my bill for balancing and alignment.

, I was quite mad to find out this, cause i do not think i need a balancing and alignment if wasn't for the purpose to rotate my tyre(RM80 for balancing and alignment, not cheap).
So for anyone who do normal change oil, and filter service, and opt for pj red cube, else if got complains, better find an authorised workshop with experience and the attitude to solve your problem.
BTW, NEW CAR OWNERS, PLEASE CHECK all the functions of the car, i mean ALL, play around for the 1st and 2nd day until u think all function works. Like my case the trunk lever wasn't working 100%, and my bonet front the rubber between bonet and front grille was not in warranty and no effort by service center to entertain these issues
Thanks for sharing as you've helped me learn. It's your consumer right to complain about sub par service. It's a service industry anyway.