Anyone has a list of IP addresses of all the servers? I could set up some monitoring system .. and latency checks..

I was getting about 1.5k ms latency yesterday on both the 219.95 and 219.94 even nowadays. The only solution is to get that elusive 218.210 range or IP.. i think it's 218.210 or 210.218.. can't remember the exact ones but it's not the 219.x series.

Anyhow your trace would not reach their network as they have probably filtered trace packets.

Sigh. Did you guys checked what IPs you were getting when you got those high latencies..?????

The high jump in latency between hop 6 and 7 .. is probably due to high congestion Have they responded to you yet? (it's probably more of tmnet's fault I bet)

Xeo - I think the person you spoke to was referring to the filtering of *only* your trace route results and icmp ping packets. It isn't a total complete block of everything.

I don't think AT&T implemented a total complete blocking from tmnet IP block. That is not likely the case. Filtering of icmp/trace route packets is quite common nowadays.

If you guys can do it, do a tcp ping port 3724 instead..

Here's a sample done from my office network... I know where i'll be playing my WoW tonight

Reply from us.logon.worldofwarcraft.com:3724 time=219ms
Reply from us.logon.worldofwarcraft.com:3724 time=203ms
Reply from us.logon.worldofwarcraft.com:3724 time=219ms
Reply from us.logon.worldofwarcraft.com:3724 time=203ms
Reply from us.logon.worldofwarcraft.com:3724 time=219ms
Reply from us.logon.worldofwarcraft.com:3724 time=203ms
Reply from us.logon.worldofwarcraft.com:3724 time=218ms
Reply from us.logon.worldofwarcraft.com:3724 time=204ms

You guys can find a similar tool here..

http://www.tools4ever.com/products/free/command/#portping

O_o

WoW automatically uses that port for logon and server..
That's the only port that is responsive to the ping and not the other ports. I didn't change anything...

I was just pinging that port to see what's the response time like from my office network. It's more accurate than doing a trace route that gets stuck somewhere in the middle

This post has been edited by tarpaucase: Apr 5 2005, 11:22 AM

There's no solution to you guys having the 219.95 IP range at this moment.

I haven't given up playing at home because I can get 219.94 IP range and get about 600-700ms latency (playable in my sense ) - and i'm working on something also

It's most likely the problem you're facing is attributed to TMNet 'cock-up' but it is also very possible that AT&T leased two types of services to Tmnet as their upstream. One could be a 'gold class' service recognising the 60.x ip range and 219.94.. while the other is a 'cheap skate' service. 219.95.x.x -- these different class of service is to give priority to people paying more money.

Seeing as both range of IPs go through the same gateway, this is a possible case.. (it couldn't be a router cpu load problem, that will result in high latency everywhere)...unless of course one of the IP range goes through some hidden routes maybe 2 round trip around the globe before coming back..

just some wild theory...


This post has been edited by tarpaucase: Apr 5 2005, 12:36 PM

Usually..
1. These kind of problem that transcends our borders are hard to fix. They can't give you any date because, if they can't meet the deadline they given out it would only amount to disappointment. It's very hard to give a 'date' when it would be fixed specifically. The problem could be hardware related, vendor would need to know the date of delivery, what about factory.. do they have stock? if it's undersea cable, which ship would carry them to sea to fix it.. when does the ship dock?.. it's *very* hard to give exact dates as you can see

2. It's hard to give you a reason because these are call center people, they themselves are usually not the technical person but they are there to lodge your complaints and reports. No IT company would hire superior technically knowledge-able people to man the call center. No professional IT guy would want to do that also

3. There's no reason for him to give you his name, but he should have anyhow. It doesn't hurt him anyhow, maybe you scared him?

Why don't you guys try to get a 'trouble ticket number' from them? they usually have some form of troubleshooting follow up to do via a ticketing system... i hope..

and torrent is not a good way to estimate speed, and broadband.. well, you're not guaranteed a speed you subscribed to anyways

This post has been edited by tarpaucase: Apr 5 2005, 05:49 PM

Well, they(tmnet/AT&T) could be a focused organisation but they too rely on other parties to help them do such thing.. so it will still take time in the end - and nothing is ever as simple as setting a specific deadline and gives a guarantee to solve such a problem. There's always the chance that something else could be the problem.

And yes, you're right in the sense that the technical staff should constantly be in contact with the front-line staff but there's some things that the front line staff can't explain that well to the customer, no matter how well the technical staff try to explain it. Otherwise if the front line is so good he/she might as well go to the back end and be a technical staff too right? Customer support staff is there to entertain you while the back-end people do their job Well they are more like there to take in your complains in case those people at the back don't notice any problem you see. Anyhow, these kind of problems should be made public. At least when you know whats the problem, people won't be jumping up and down trying to find out whats wrong. I wonder why our local telco aren't willing to open up some of their network information to the public like traffic congestion and all that, most good ISPs do that anyway to show how capable they are.

Anyway, good latency doesn't improve my gameplay.. as shown here (that latency is obtained from my office network using Time as the ISP - and that's the best I can get, and the worse is 500ms)



This post has been edited by tarpaucase: Apr 5 2005, 10:32 PM

I don't think you guys will get any response from tmnet - with us just minority WoW gamers pestering them, i doubt they even care...

Did you guys get a trouble ticket number even??? but yeah. they should at least explain .. on a website that their international site is having issues.. or something somewhat.. unless it's something that could impact their services - what if traffic shaping is turned off for all customers.. and because of this all 219.95 ip are congested to the max...? would they announce it.. it would only worsen the situation.. but yeah, why the hell am I defending them for .. crap i still think their network information should be open to the public.. i don't know why they are so hesitant to explain what's wrong.. unless.. 219.95 *is* getting the lower grade of service from AT&T (mpls and all that class of service crap).. and they intent to upgrade but it's in process...???

Oh well best course of action here I think now is for you guys to complain collectively - get a trouble ticket and pour in all the information and repeatedly call them and ask them to refer to this particular problem or speak to their supervisor and all that...

magic word : trouble ticket

(i was screwing around when i meant my gameplay sucked even with the latency.. it was a joke.. sorta.. but..oh nvm)

That's Nurfed UI
It isn't really a latency bar but it's an XP bar

I believe it's a new problem - and it just happens to make the old problem even worse, that's all.

I'm betting it's a submarine cable fault, in which will take days to resolve, if we're lucky... re-routing would not be simple as that.

Don't hold your breath guys..

I'm almost sure of one thing though.. they aren't using all their backup.

Myloca.. part of telekom, has an entirely different gateway altogether I believe.. if you go to http://mips.myloca.com/trace/ and do a trace to us.logon.worldofwarcraft.com.. it uses UUNet(alterNET) as its main link to the US(WoW US servers specifically - they might have other links) and it gets about 200ms to at&t before getting filtered off

They could, I believe, do quite a bit of work to reroute some traffic through that gateway.. but somehow they aren't doing it(too much red tape or bureaucracy??) .. probably because myloca customers pay a heck lot more than us peanuts stimyx customers

This post has been edited by tarpaucase: Apr 7 2005, 05:20 PM

Singtel says it will be fixed today.
My other sources tells me it will be fixed on Saturday 0100 UTC

10 gp I say its next week..

you guys don't even have to launch streamyx to test.. just do a simple ping to www.yahoo.com
if you get 200-300ms.. it means it's *probably* been fixed. it's a pretty okay indicator I would say..

At the moment you should all be getting close to 3000ms to good ol' yahoo.com

yahooooooo!!!

edit : i'm doing this to test general streamyx internet connectivity.. not just to wow.. so you guys don't have to load up wow, select char, go in, see latency.. so long.. just open up dos prompt and ping...

This post has been edited by tarpaucase: Apr 8 2005, 12:40 PM

Well from my end.. Timenet.. I am getting about 250ms to WoW now

From home, I am getting around 250ms to yahoo... but there's some pretty severe packet drop.. i think they are still working on it...

Wasn't it supposed to have been fixed this morning? O_o
0100UTC is supposed to be 8-9am today isn't it ?

Office pc can play.. but it takes me like 25 minutes to get out of IF... stupid old pc!!!!....

(if not mistaken, alternet/uunet is going through apcn2 also... i *think*)

It's probably been fixed but there's some routing issues on the ISP side that needs to be fixed as well probably... static diversion of traffic and all that.. but since it's the weeeeekeeeeendd......

This post has been edited by tarpaucase: Apr 9 2005, 04:32 PM

AIYOH.. LOL this made me laugh until stomach ache... LOLOLOLOLOLOL...

first sign of WoW withdrawal madness syndrome


You know what would help ? You guys need to get the tmnet network people to get hooked.. AHHH.. THEN they will care... in fact, you no need to complain, they sure fix it ASAP one they need people who really care about their internet connectivity...