Yes, I get my refund immediately within the same day

Same shit just happened to my new Hotlink number. What a scam!

Hi wKkaY,

Kindly PM us should you require any further assistance.

TQ

in fact Hotlink/Maxis should do it an opt in feature instead of us having to opt out.

Today, I also cancelled it by calling ""123" and
RM 3 was refunded to my BALANCE immediately.

@hotlink

why is something that is offered free trial but still charge for money? it feels like a scam.
lucky thing i follow other forumers also called to 123 and cancel it immediately to get refund.

Next complete answer was received from MaxisMU Admin.
maxyk
----------------------------------------------------------------------------
First of all, apologize for the inconvenience caused. You can unsubscribe the service with the following steps via desktop:
1. Go to our site: https://www.musicunlimited.com.my/MaxisMU/?r=login/indexWifi, enter your phone number (60*********) and click "Request PIN". (If you're using Maxis Network, go to https://www.musicunlimited.com.my/MaxisMU/ then click on Sign In, you will be signed in automatically without requesting PIN)
2. A PIN will be sent to your phone number. Enter the 4-digit PIN number at PIN field.
3. Click on "Hi, +60*********" then "Manage D.I.Y. Package".
4. Click on "Remove", followed by "Confirm" at the confirmation pop up.

For mobile access, please follow the following steps:
1. Touch on top left Menu icon (3-lines icon).
2. For WIFI User, touch on Sign In, enter your phone number and touch on Request PIN. (If you're using Maxis Network, go to https://www.musicunlimited.com.my/MaxisMU/ then click on Sign In, you will be signed in automatically without requesting PIN, skip Step 3)
3. A PIN will be sent to your phone number. Enter the 4-digit PIN number at PIN field.
4. Touch on top left Menu icon (3-lines icon) again. This time you will be able to see "Hi, +60*********", "Manage" and "Purchases" menu.
5. Touch on "Manage" > "Manage D.I.Y. Packages".
6. Click on "Remove", followed by "Confirm" at the confirmation pop up.
For any further assistance, kindly dial 123 from your Maxis mobile or dial 1-300-820-120 from any other phone.
Thank you.
Best Regards,
MaxisMU Admin

I got the same message and i tried unsubscribing i thought everything was ok but this morning they renewed my package. Wth!!! I need a refund and unsubscription from this stupid package NOW!!!!

Hi Hum123123,

Kindly PM us should you require any further assistance.

TQ


--------------------
Enjoy bill rebates of up to RM500 when you introduce your friends to MaxisONE !

user posted image

What’s more, your friend's first bill will be FREE! Hurry, this offer is valid for a limited time only.

Visit http://www.maxis.com.my/referfriend and get started now!

Happen to me also..
I did like above and got unsubscribe, refund rm3 and sms

RM0. You have deleted CRT DIY Package MyPick 23.

Hi PakBelalang2014,

Allow us to check for you, kindly PM us yr details as per below for further assistance.

Name:
NRIC / Passport:
Phone Number:
Last Topup Method & Amount:

TQ



--------------------
Enjoy bill rebates of up to RM500 when you introduce your friends to MaxisONE !

user posted image

What’s more, your friend's first bill will be FREE! Hurry, this offer is valid for a limited time only.

Visit http://www.maxis.com.my/referfriend and get started now!

Cancel the crt by *131# and it keep coming back. Called ur cs few times just to cancel this. What a joke.
Do u need to earn by forcing everyone to use this?

Hi noien,

Mind PM us your details for our onwards assistance?

Number:
Name:
IC number:

TQ,
Jega

What a scam!! This thing is charging us RM3, I didn't remember I was subscribed to this shit! I am also a new user and they automatic subscribe my account into this shit!! Auto charging my acc for RM3!! Wtf, when i try to deactivate going to,*100#, *131# or musicunlimited.com, the system said i didn't have any CRT package and don't let me deactivate!!!! Damn stupid, con people money like this... I want my money back!! AND delete that stupid CRT off my acc please!!!! I pmed the details!!!! Damn angry!!!!

@Maxis

This post has been edited by DarkChronicle: May 20 2018, 01:43 AM

Hi DarkChronicle,

We are sorry to hear about this. Kindly PM (private message) us your details as per below for further assistance.

Name:
IC / Passport:
Phone Number:
Last Topup Method & Amount:
Issue: (eg: CRT RM3 cancellation)

TQ

This worked. Thank you so much!

Is 2018 September 4th , yet Maxis still charges me RM 3 for Caller Ringtone Package that I never asked for.

Call 123 to cancel the package but the previous charges for dunno how many months cannot be refunded.

If you check the itemized billing the CRT DIY packages are not itemized out in the bill.

When I try to unsubscribe before renewal date, it told me I don't have this service, but it still charged me after renewal date. Please refund!

It is completely scam!

[Update] called CS and got refund.

This post has been edited by lkwah86: Sep 14 2018, 09:11 AM

Yes, unable to unsubscribe!
Con users money and need to report to MCMC!

Those did not select the CRT is unable to unsubscribe, please fix it