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 Please cancel my Hotlink CRT DIY Package!, Cancel the Caller RingTone (CRT) service

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shenkey
post Jan 14 2017, 11:17 AM

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Please cancel on 011 11226065. Thank You.
magnesium
post Jan 14 2017, 11:28 AM

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just terminate my crt at maxis counter

why u imposed crt package?

after that i tried to cancel package but couldn't avail.

how many people don't bother how to cancel times rm3 per month that is how much money maxis stealing from user.
Maxis
post Jan 14 2017, 03:34 PM

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QUOTE(magnesium @ Jan 14 2017, 11:28 AM)
just terminate my crt at maxis counter

why u imposed crt package?

after that i tried to cancel package but couldn't avail.

how many people don't bother how to cancel times rm3 per month that is how much money maxis stealing from user.
*
Hi, new Hotlink Fast comes together with the Caller Ringtone Package. You can deactivate by below procedure :

Step 1: Dial *131#
Step 2: Select Music & Contests
Step 3: Select Manage CRT
Step 4: To Delete :

​CRT ala carte, choose Delete CRT

CRT package, choose Delete CRT Package
Step 5: Caller Ringtone Playlist will be displayed

Reply with the CRT you want to delete i.e. Reply 1 for song listed as 1​
Step 6: Susbcriber will be prompted "You are about to delete <song title> from your playlist "​
Step 7: Answer Proceed to delete or Back to change your selection

​Reply once Proceed, “Your request is being processed. Please wait for confirmation SMS”
Step 8: Subscriber will receive an SMS from Maxis or Hotlink after deletion:“You have successfully terminated Caller Ringtone : <song title>”​

TQ - Isaac
magnesium
post Jan 15 2017, 02:54 AM

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QUOTE(Maxis @ Jan 14 2017, 03:34 PM)
Hi, new Hotlink Fast comes together with the Caller Ringtone Package. You can deactivate by below procedure :

Step 1: Dial *131#
Step 2: Select Music & Contests
Step 3: Select Manage CRT
Step 4:  To Delete :

​CRT ala carte, choose Delete CRT

CRT package, choose Delete CRT Package
Step 5: Caller Ringtone Playlist will be displayed

Reply with the CRT you want to delete i.e. Reply 1 for song listed as 1​
Step 6: Susbcriber will be prompted  "You are about to delete <song title> from your playlist "​
Step 7: Answer Proceed  to delete or Back to change your selection

​Reply once Proceed, “Your request is being processed. Please wait for confirmation SMS”
Step 8: Subscriber will receive an SMS from Maxis or Hotlink after deletion:“You have successfully terminated Caller Ringtone : <song title>”​

TQ - Isaac
*
i tried many times

'no crt package subscribed '

even maxis staff tried by using my own phone but no luck

please be honest by not to force customers by auto subscribe

MUST get customers consent before start taking our money
#Hotlink
post Jan 15 2017, 05:03 PM

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QUOTE(magnesium @ Jan 15 2017, 02:54 AM)
i tried many times

'no crt package subscribed '

even maxis staff tried by using my own phone but no luck

please be honest by not to force customers by auto subscribe

MUST get customers consent before start taking our money
*
UGPM
jalaja69
post Jan 17 2017, 09:43 AM

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Please cancel this crt diy package thing on my number.
0133218306
Maxis
post Jan 17 2017, 03:41 PM

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QUOTE(jalaja69 @ Jan 17 2017, 09:43 AM)
Please cancel this crt diy package thing on my number.
0133218306
*
Hi jalaja69,
Please PM us your name & NRIC details for further assistance.

Regards,

banana203
post Feb 5 2017, 04:01 PM

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Hi please unsubscribe my crt package. My no. is 0175983918. Thank you!
Maxis
post Feb 5 2017, 05:00 PM

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QUOTE(banana203 @ Feb 5 2017, 04:01 PM)
Hi please unsubscribe my crt package. My no. is 0175983918. Thank you!
*
Hi banana203,

Please PM us your name & NRIC details for further assistance.

Thank You
ckphang
post Feb 6 2017, 09:35 PM

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RM0. CRT DIY Package will be renewed on 09/02/2017 at RM3 (Excl. GST). To unsubscribe, dial *131# > Manage CRT or visit www.musicunlimited.com.my.

Hi, I got CRT DIY renewal message as above. I never subscribe it and never ever want to subscribe it. Can you assist me to remove/unsubscribe this service? My hotlink mobile number is 017-752xxxx. Thank you.

This post has been edited by Maxis: Feb 7 2017, 05:14 PM
me_z_z_0
post Feb 6 2017, 10:53 PM

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Please delete CRT for 012480xxxx.

This post has been edited by Maxis: Feb 7 2017, 05:13 PM
Maxis
post Feb 7 2017, 05:13 PM

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QUOTE(ckphang @ Feb 6 2017, 09:35 PM)
RM0. CRT DIY Package will be renewed on 09/02/2017 at RM3 (Excl. GST). To unsubscribe, dial *131# > Manage CRT or visit www.musicunlimited.com.my.

Hi, I got CRT DIY renewal message as above. I never subscribe it and never ever want to subscribe it. Can you assist me to remove/unsubscribe this service? My hotlink mobile number is 017-752xxxx. Thank you.
*
QUOTE(me_z_z_0 @ Feb 6 2017, 10:53 PM)
Please delete CRT for 012480xxxx.
*
Hi ckphang & me_z_z_0

We had terminated your CRT service as per request.

TQ
cfa28
post Feb 7 2017, 07:01 PM

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Maxis should really not activate this feature by default and expect the customer to cancel.

This opt out is totally unacceptable in most western countries although we appreciate Hotlink and Maxis help to deactivate.


hestati
post Feb 9 2017, 11:28 AM

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Please cancel on 0122649193. Thanks!
#Hotlink
post Feb 9 2017, 03:39 PM

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QUOTE(hestati @ Feb 9 2017, 11:28 AM)
Please cancel on 0122649193. Thanks!
*
Hi,

We have canceled the service from your number.

TQ
me_z_z_0
post Feb 10 2017, 04:50 PM

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QUOTE(Maxis @ Feb 7 2017, 05:13 PM)
Hi ckphang & me_z_z_0

We had terminated your CRT service as per request.

TQ
*
Thank you Maxis.
#Hotlink
post Feb 10 2017, 05:09 PM

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QUOTE(me_z_z_0 @ Feb 10 2017, 04:50 PM)
Thank you Maxis.
*
Most welcome!
khtan2000
post Feb 12 2017, 12:00 PM

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From: Penang

Please unsubscribe CRT for this number 0175050527, didn't even enroll but keep getting charge rm3, feel like getting scam
#Hotlink
post Feb 12 2017, 04:01 PM

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QUOTE(khtan2000 @ Feb 12 2017, 12:00 PM)
Please unsubscribe CRT for this number 017xx, didn't even enroll but keep getting charge rm3,  feel like getting scam
*
Hi khtan2000,

We have remove the CRT from the given mobile number

Thank you
khtan2000
post Feb 12 2017, 07:38 PM

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From: Penang

QUOTE(#Hotlink @ Feb 12 2017, 04:01 PM)
Hi khtan2000,

We have remove the CRT from the given mobile number

Thank you
*
Thank you so much for the prompt service

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