Hi,

I had terminated my Maxis Wireless Broadband plan on 22/05/15 after I had subscribed to Maxis Fibre Broadband which has a faster speed and unlimited access.
However, during the termination, I was told by Maxis customer service staff that there is no penalty incurred on the termination as long as I have returned back the phone and modem in good condition.

Please note that both the phone and modem have been returned in good condition.
However, in my latest bill, I was still being charged RM100.

Account No. : 1508639117

(011)12417192 Fixed Wireless Internet 12GB Peak/36GB Off Peak

Please assist to check as I am not supposed to charge any penalty.

Regards,
Maxis Postpaid and Fibre broadband customer

Hi,

Did you check with Maxis Helpline?
You may check your status via Maxis Livechat service.

https://moi.maxis.com.my/MaxisSSO/mlogin1.a...Fwhats-new.html

If can share your feedback here pls...