My incident of report more Keng
14 July 15, applied hlb gold wise card via call in to CS
16 July 15, receive Sms stating cc appliction is being process
21 July 15, receive Sms mention cc is approved and hlb will arrange for immediate delivery
29 July 15, Sms mention by cc is sent and request me to activate my cc
Still waiting
Waiting
Waiting for the snail mail to reach... Due to hari Rays festive, maybe postman mostly on leave, I was thinking ...
4 August 15, Sms receive again ask me to activate my card... Call hlb CS to check my card status and ask me to wait within a week time
17 August 15, call CS again again no hlb cc receive, again ask me to wait for a week
25 August 15, call CS again, lost count how many time I have called them... This CS told me to cancel the card that sent to my office as suspect is missing to dunno where and also card to activate within a month already lapse, so they will issue to a new card to collect at hlb branch...
2 sept 15, receive Sms stating card is ready for collection at branch... Luckily call to CS to ask for branch number to double confirm if my cc is there or no... Truly enough, my cc is not yet reach there, cis

call CS again and question them what is all this... They said is standard Sms that will blast to customer whenever the card is issue out and the Sms blasting is defaulted by system, I was like wt fish

Moral of the story, never give up and lose hope although it is just so hard for me to get this gold wise card... And we'll, up to today I am still waiting for hlb bank to call me

for now until 21, ignore all sms/letter telling you card is sent or ready for collection.
it's only real if postman call at your house or if branch call you to pickup.