today is 26th May 2015 dowmtime almost three weeks.. An TM guy came to confirm the fiber to the gpon is faulty on 20th May. It only took him two minutes and he left.
since then, we have make countless call to followup. We are given the excuse "We are yet to get an appointment" with no end in sight.

Without internet, we do no work. We use hp tethering exhausted all our expensive data plan. and it is very slow.

As i have told your support agents, if we cannot get any service to lay a simple fiber. We will engage third party to fix the problem and bill it to maxis.

If maxis cannot fix a simple problem like this, should not be in the fiber business!!!!




osted: 17 May, 2015 : 3:12:12 PM

quote:
Originally posted by montoya



Hi montoya,

Thank you for contacting us. We understand your frustration on this matter and we apologized for the inconvenience caused. Please do be informed that the appointment are subject to slot availability and you will be contacted to confirm on your date & time by our team.

Since a report has been made, please do accord us your patience as our team will keep in touch with you as soon as possible.
We do try our level best to respond to our customers with a resolution as soon as possible. We hope to have your kind understanding on this matter.

Thank you.
[/quote]

The level of service provided is just pathetic and unacceptable. Maxis should committed a prompt service and not waiting for more than 10 days for your technician to respond.

Please send an engineer on monday 18th May. TQ


[/quote]
Hi montoya,

First of all, allow us to clarify on the dates scheduled. The proposed date for us to appointment is on the 20th of May, and not on the 25th. Any inconvenience due to the miscommunication is much regretted.

We understand your frustration on the issue faced and we will try our level best to set the the earliest date available for the visit. We seek your kind patience while we contact you back to confirm on this.

Thank you.

Hi bro, you issue only 6 days plus... and my issue starting 7th May till now cannot fix...both parties playing "TAI CHI" now....really fell disappointed....

file a complaint to MCMC

[quote=jararaca,May 26 2015, 09:52 AM]
today is 26th May 2015 dowmtime almost three weeks.. An TM guy came to confirm the fiber to the gpon is faulty on 20th May. It only took him two minutes and he left.
since then, we have make countless call to followup. We are given the excuse "We are yet to get an appointment" with no end in sight.

Without internet, we do no work. We use hp tethering exhausted all our expensive data plan. and it is very slow.

As i have told your support agents, if we cannot get any service to lay a simple fiber. We will engage third party to fix the problem and bill it to maxis.

If maxis cannot fix a simple problem like this, should not be in the fiber business!!!!


osted: 17 May, 2015 : 3:12:12 PM

quote:
Originally posted by montoya
Hi montoya,

Thank you for contacting us. We understand your frustration on this matter and we apologized for the inconvenience caused. Please do be informed that the appointment are subject to slot availability and you will be contacted to confirm on your date & time by our team.

Since a report has been made, please do accord us your patience as our team will keep in touch with you as soon as possible.
We do try our level best to respond to our customers with a resolution as soon as possible. We hope to have your kind understanding on this matter.

Thank you.
[/quote]

The level of service provided is just pathetic and unacceptable. Maxis should committed a prompt service and not waiting for more than 10 days for your technician to respond.

Please send an engineer on monday 18th May. TQ
[/quote]
Hi montoya,

First of all, allow us to clarify on the dates scheduled. The proposed date for us to appointment is on the 20th of May, and not on the 25th. Any inconvenience due to the miscommunication is much regretted.

We understand your frustration on the issue faced and we will try our level best to set the the earliest date available for the visit. We seek your kind patience while we contact you back to confirm on this.

Thank you.

[/quote]


Bro,
Any feedback received so far on your issue?
Do you mind sharing on the updates given by them?
Will be very useful to other users