Hey all,

If my hotlink is currently in non-active state (with more than 10RM credits), and I request for SOS credits, my active period will be valid for 1 day right?

Will my non-active period count be restarted after that 1 day validity?

For e.g.:
26 May: Hotlink currently non-active but I request for SOS credits.
27 May: Active period expires and switches back to non-active.
Will my non-active period end after 50 days from 27 May? Or will the 50 days start even before I requested for the SOS credits?

Hi,

Validity for 1 day means you can use the SOS credit for 1 day.
50 days will start even before you has requested for the SOS credit.

TQ

So in this case the 50 days will restart counting once the 1 day validity expires?

Yes

What is Hotlink SOS Top Up?

SOS Top Up is an emergency based service that allows you to request for credit or borrow a credit of RM3.00 from Hotlink.


Who is eligible to use the SOS Top Up service?

In order to user the SOS Top Up service, you must meet the below requirement:
a. Active with a balance of RM3.00 or less & Tenure 1 month and above
b. Deactive with a balance of at least RM1.00 & Tenure 1 month and above

Note : *Reactivation of #Hotlink Free Basic Internet is not available via SOS-Top-Up effective from 23rd January 2014.


Will my validity days be extended when I receive the RM3.00 credit loan from Hotlink?
a. If you are in Active state, your validity days will not be extended.
b. If you are in Deactive state, your validity days will be extended to 1 day.