I have made a fault report to Maxis on May 12th (Ticket #C16356744).
At present, my phone line works perfectly fine but my Internet was heavily intermittent.
Until now, there is no resolution provided by Maxis.
I have been calling their helpline everyday, speaking to different agents and explaining the same issue over and over again but still no resolution..

Apparently, their local contracted technician refused to provide support/troubleshooting for my case as they have insisted that the telephone copper cable are bypassing the DB box.
In my vague memory, there was a time the Maxis Internet was down and it was the Maxis technician who came to fix the connection where he had bypassed the DB box to put through a direct connection in the past.
It is not acceptable as they are not supporting it now.
Instead, the technician have requested me to pay additional RM150 for them to relocate the DB box to a lower position and repatch the cables back into the DB box.
He would only support and willing to troubleshoot this issue only after doing this.
I seriously don't agree for such approach as I have been paying Maxis every month for the Internet & Telephony line services and this should falls under their services for standard maintenance.




I have even spoke to their Duty Manager today and she promised to give me a return call for follow-up.
But I have yet to receive her call and neither I am able to reach out to her directly.

Can the moderator somehow help me out on this matter?

Thanks.

Best regards,
Jacky
(012-626 9290)

Change to Streamyx Lah

The problem is that I am currently staying in Puchong and Maxis is the only Internet provider in that area.
No streamyx/Unifi or any fiber Internet available..
Since Maxis forum has moved to here, I'm just trying my luck seeking for help here
Was really really frustrated talking to their helpline agents...have to repeat the same thing over and over again and not helpful at all

I tot Streamyx ADSL is everywhere.

Nope...Not for my area...