Originally posted by Kim T.H

Hello This is Kim.
I submitted all of applications including rm500 deposit for maxis intenet fiber service on 23th April. But, I didn't get any call for installation even though almost 3 weeks have passed. And I still cannot use internet in my home so I got very inconvenient too much. When I submitted documents and required internet service, you told me that I had to wait for 2 weeks. Frankly speaking, I just thought that was your special rule even though I couldn't understand I had to wait. Because it takes maximum 3 days from application submission to finishing installation in korea. Anyhow, I thought I had to respect your own rules. But this 3 weeks waiting is the result of my understanding. I still don't know when I can use internet in my home. You just sent me a new bill a couple of days ago. This is also something I cannot understand. How come you send me a bill without intenet installation?
I haven't known your service is too terrible like this....
Check and reply soon about my internet.
My account number you gave me without installation is 1889576813

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Hi Kim T.H,


We have received update that we are in the midst of processing your request. Due to unforeseen circumstances, we were not able to obtain the approval within the time time frame promised.

Rest assured that our team is looking into the matter and we are expected to contact you tentatively earliest by Friday or next Monday. We will keep you updated should there be any changes.

Thank you.
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This is your answer for my ask. And yesterday was the day you promised to call or update anything. But you didn't give any call and update.
Almost 1 month have passed since I required my internet on 23th April. But you didn't give any call about installation.
How long do I have to wait more? Now, are you giving an installation of internet to other customers?
My friend applied for your fiber service through dealer. Dealer waived rm 500 deposit and promised to finish the installation by this week.
I 'm not sure that my friend's internet will finish to be installed by this weekend, but at least, my friend can save deposit rm500 even though he has to wait for.
Can you finish to install my internet by the end of this year??? I'm not sure whether you can finish it or not.
I got exhausted to wait for the installation. I want to cancel my contract that was stopped since 23th April and want to return back my deposit rm500.
I want to start over again through dealer. I think it will be faster than waiting for your process.
Tell me the way to cancel my contract that was stopped since 23th April.

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