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 Maxis Top-ups, Unfair Billing Process

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TSdlittle
post May 17 2015, 11:04 AM, updated 11y ago

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When topping up online, the Maxis system will only give active time, according to the amount paid, from the date the top-up is made. In contrast, the active time I pay for should be added to whatever existing active time is still available rather than deleting it and starting the new time from the date the top-up is made.
For example, if I have a week's worth of time available, and I top-up a week early, then that time is lost. The system will delete it. Currently the only way to get the time you pay for is only top-up on the last day of active time, then you will get the time you pay for. If you pay for time in advance, then you will lost the time already paid for.

I believe the programmers could easily allow the system to extend the time from the last active day rather than just overwriting the existing time. I believe it is only to the financial advantage for Maxis to have this unfair billing process in place.

Please be aware of this Maxis practice when they take your money on a prepaid plan.
joeguma7
post May 18 2015, 04:40 PM

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QUOTE(dlittle @ May 17 2015, 11:04 AM)
When topping up online, the Maxis system will only give active time, according to the amount paid, from the date the top-up is made. In contrast, the active time I pay for should be added to whatever existing active time is still available rather than deleting it and starting the new time from the date the top-up is made.
For example, if I have a week's worth of time available, and I top-up a week early, then that time is lost. The system will delete it. Currently the only way to get the time you pay for is only top-up on the last day of active time, then you will get the time you pay for. If you pay for time in advance, then you will lost the time already paid for.

I believe the programmers could easily allow the system to extend the time from the last active day rather than just overwriting the existing time. I believe it is only to the financial advantage for Maxis to have this unfair billing process in place.

Please be aware of this Maxis practice when they take your money on a prepaid plan.
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Isn't that the same policy used by all Telcos in Malaysia currently? Any Telcos allow carry forward active period when you top up? rclxub.gif
sms2u
post May 20 2015, 03:14 PM

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QUOTE(dlittle @ May 17 2015, 11:04 AM)
When topping up online, the Maxis system will only give active time, according to the amount paid, from the date the top-up is made. In contrast, the active time I pay for should be added to whatever existing active time is still available rather than deleting it and starting the new time from the date the top-up is made.
For example, if I have a week's worth of time available, and I top-up a week early, then that time is lost. The system will delete it. Currently the only way to get the time you pay for is only top-up on the last day of active time, then you will get the time you pay for. If you pay for time in advance, then you will lost the time already paid for.

I believe the programmers could easily allow the system to extend the time from the last active day rather than just overwriting the existing time. I believe it is only to the financial advantage for Maxis to have this unfair billing process in place.

Please be aware of this Maxis practice when they take your money on a prepaid plan.
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That is the practise for most of the telco for prepaid.

I do not think it will extend the validity from the last day of curent active period.
It will definitely count from the day you top up for validity.
oneeleven
post Jun 11 2015, 09:37 PM

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So if you top up on the last morning, do you lose one day?

Also, what if you buy a 30 day service on the last day of your active period?
Can that one be renewed on the 30th day?

 

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