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 Alienware Mothership V12, Intruder alert!

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ZainRain
post May 29 2015, 06:39 PM

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My hand so itchy to upgrade the SSD. This AW loading is so slow
ZainRain
post Jun 10 2015, 11:14 PM

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Hello all. I am a proud owner of AW17 R2 still a newbie I might say. So stupid question is, should I remove the battery from the laptop? Is the battery will "kong" if I don't remove it while using the laptop. Some say yes and some say no. So I want to try asking the sifu2 here that have vast experience on using this laptop. Thanks
ZainRain
post Jun 11 2015, 01:29 AM

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-Double post-

This post has been edited by ZainRain: Jun 11 2015, 01:29 AM
ZainRain
post Jun 11 2015, 01:36 AM

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QUOTE(horns @ Jun 11 2015, 12:25 AM)
congratulations on your 17 r2.

about the battery, the answer is no, you don't need to remove the battery from the laptop, even if the laptop is connected to the adapter all the times (to me it's a good protection to power loss). since a few years ago, laptops already have a smart mechanism that prevents battery from recharging too frequently. when it's still above certain limit (i think it's about 90% or more) it will not charge. the charging only gets triggered when the battery is below that threshold.. furthermore, if you right-click on the power icon at the notification area, dell has a battery protection option that you can set up to help reducing recharging. it will cut off the power source, drain the battery, then to let it charge once in a while.

my m17x r4 is always connected to power adapter with battery installed. even after 3 years, my r4's battery wear level is still minimal.

however just bear in mind that battery is still wearable. it will wear more if you're on battery power most of the times.
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Thank you so much for the explanation. It really helps me figure out the option in the battery icon at the tray. Never clicked that before since I thought that every laptop will give the same option.
ZainRain
post Nov 3 2015, 09:59 PM

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Hello, anyone have issues on the speaker? Mine seems blown on the left one. There are some annoying noise I could hear from the left side of the speaker.
ZainRain
post Nov 3 2015, 11:24 PM

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QUOTE(horns @ Nov 3 2015, 10:12 PM)
which model is this? no issues with aw18.
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I have AW 17 R2 model. I've done some research related to the speaker and no one seem to be having a problem. I there anyway I can try to check whether the speaker is blown or not? Do you have any ideas?
ZainRain
post Nov 4 2015, 06:23 PM

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QUOTE(e_mc_square @ Nov 3 2015, 11:30 PM)
Just set the speaker to the max and test it with one side of the speaker each time by playing some rock/hip hop music. I saw the old M15x got speaker blown up before. But that is the only one.

Sometime might not due to speaker, might have something is inside the speaker like bug that will create vibration with the speaker, but Alienware speaker design usually hv very small opening, is very likely the speaker is blown up.  smile.gif
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I've tried this method, both side of speakers sounded different. I could hear a little static on my left speaker and more crisp sound on the right speaker. Better call Dell then.
ZainRain
post Nov 4 2015, 06:25 PM

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QUOTE(myway1985 @ Nov 3 2015, 11:44 PM)
got update bios? check audio driver de?
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I've checked it and it still happens.
ZainRain
post Nov 4 2015, 08:16 PM

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QUOTE(horns @ Nov 4 2015, 08:31 AM)
try e_mc_square's method first, as it's physical, not software-related. if it had issues, call dell and wait for replacement.

until today my old m17x r4s' speakers are still good. (maybe because i never go above 40 on sound volume) i have 2 more spare speakers in case they break down.
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I have this kind of bad luck when I buy things. Especially the expensive one, people did ask me why I buy expensive things. So here is one of the reason, out of nowhere things broken down on me. I don't even know what did I do wrong.
ZainRain
post Nov 4 2015, 09:52 PM

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QUOTE(e_mc_square @ Nov 4 2015, 08:36 PM)
Don't felt sad bro. You still covered by warranty  icon_idea.gif
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Yeah.. So one problem can be solved. I hope that no more problem will occur after this. Finger crossed
ZainRain
post Nov 12 2015, 08:34 PM

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Anyone have any problem after the window update? My poor baby gone freeze for a few second or so and the fan just go up full speed. Is it a common thing that alienware do? Should I just ignore it? Dang.. I hate my life

This post has been edited by ZainRain: Nov 12 2015, 08:44 PM
ZainRain
post Nov 14 2015, 01:03 AM

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QUOTE(horns @ Nov 13 2015, 10:54 AM)
afaik, no, it's not common. my aw18 r1 has just been upgraded to w10 fall update (build 10586.3) via windows updates without glitches.

if the weird stuff persists, you can revert to the previous one. alternatively, maybe a system/factory reset could help also (a clean install is even better). i know this seems like a lazy answer. however i have done that to all my machines (clean installs) before i use them, and i never had any funny problems before.

since w7, it's better to create system images from time to time. in cases like yours, a system restore will save you a lot of time to crack your head trying to figure out the causes to your issues.
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Thanks for the prompt reply. I really appreciate it. I've done some research. Some people did say that the AW17 don't have enough power from the 180W power brick thats why the laptop start to acting like that. Then dell give them a replacement of 240W power supply. I wonder if Malaysia's Dell will do the same.

Been contacting Dell for some time already but it seems that they only reply one email per day. Sometimes 3 days (working hours ofc). Again thanks for your opinion.
ZainRain
post Nov 14 2015, 01:22 AM

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QUOTE(e_mc_square @ Nov 12 2015, 10:52 PM)
Able to recover?
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Going to do it right after this.
ZainRain
post Dec 5 2015, 07:37 PM

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QUOTE(horns @ Nov 14 2015, 10:06 AM)
don't mention it.

if it's about replacing the ac power adapter to a 240w, then it's much easier. besides the official replacement from dell that i think it will take time to resolve, you can get it online.

from the information posted in dell website for 240w adapter:

http://accessories.us.dell.com/sna/product...7&mfgpid=242558
http://accessories.us.dell.com/sna/product...3&mfgpid=242558

the manufacturer part number for the 240w is 6RTJT. when you check adapter models that it replaces (the second link), you will see FWCRC / 6RTJT / J211H / Y044M / 330-4128 / 330-4342 / 330-7843 / 331-3179. in short if you get any one of the adapters, it will work for your laptop.

you can get one from dell directly, or, here are what i found at lelong:
http://www.lelong.com.my/dell-pa-9e-240-wa...7-01-Sale-I.htm
http://www.lelong.com.my/brand-dell-alienw...7-01-Sale-I.htm

you can also do some leg work yourself to find out options at other places.

good luck.
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Thanks you so much for the reply. I will take look on this matter. I've sort things out already and the dell service person already come to my home and change the speaker and the hard disk. But a new trouble come to me, like the back panel on the gun metal section got a hairline scratch by the dell service person and right now the alienware logo at the monitor doesnt light up.

Ive been trying to get my machine setup to look like when it comes from the factory. Like the Alienware logo in the PC info. Do you know how to deal with that? Thank you

This post has been edited by ZainRain: Dec 5 2015, 07:38 PM
ZainRain
post Jan 19 2016, 02:30 PM

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Hi sifu of Alienware, I have a question here, I just noticed that my battery never charged until it is full. I only stuck at 87% of battery available. I was wondering why. When I press the button to charge my battery until 100% it still only charge until 87%. Is there anything wrong with the machine. Once it reached 87%, I scroll over to the battery icon and it says (plugged in, not charging). I hope someone can help me with this matter. It has been very frustrating.
ZainRain
post May 11 2016, 11:57 PM

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It's official. My battery is permanently damaged. Just now when I tried to open my AW17 it shows that the battery need to be replaced. My parts only warranty just expired last month. Where can I get a new battery for my machine (AW17R2)
ZainRain
post May 12 2016, 09:53 AM

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QUOTE(mansooriqbal @ May 12 2016, 04:23 AM)
cheap at Taobao.com, expensive at dell service center.
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Thanks for the reply. What about the warranty? Can I claim the warranty if the battery died again? I used to buy keyboards from Taobao during the time when there were only limited supply of mechanical keyboard in Malaysia. Got the faulty one after a week of usage.

I wonder whether if I buy from Taobao, will they charge me the tax for the item.
ZainRain
post Dec 23 2016, 10:43 PM

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Hello Lads, I'm planning to upgrade the ram of my Alienware 17 R2. Just wanted to double confirm here since I don't wanna waste money buying the wrong stuff, what type of ram should I buy? is it SODIMM DDR3 or DDR3L?
ZainRain
post Dec 31 2018, 03:37 PM

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Hello sifus of Alienware. Can your recommend me on who can I refer to service my laptop. Tried contacting Oscar but seems that he didn’t do the service anymore and got no respond from him. Im trying to replace my battery and also service my laptop. Prefer the northern region one. Thanks
ZainRain
post Dec 31 2018, 04:12 PM

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QUOTE(Jay Chua CC @ Dec 31 2018, 04:08 PM)
Sysnapse Malaysia at Georgetown. Original parts but is cheaper by alot.
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Thank you sifu for the information. I will have a look later this weekend

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