Dear All,

I own a Dell Alienware M15.

However, the screen often flicking especially I am using it on battery. The technician can not fix it unless i capture the flicking video or shown the technician on sport.

The screen flicking varies and non-predictable. The worst case, it's like screen freeze with white thick whiteline suddenly.

The technician required me providing or reproducing it ..... else, they refuse to fix it.

I already complain, yet the technician just repeat installing remotely ....
Possible for me to request replacement unit ?

Anyone have Asia Pacific Dell customer support head email contact ?

This post has been edited by Dackson: Aug 4 2019, 10:00 AM