Hi, I have an important question to ask.
I have an Alienware Desktop. Recently my PC freeze and restart often, sometimes blue screen, sometimes even by sitting idle, but most of the time when playing games.
I have done all the online recommended measures like update driver, etc but still the same. So I suspect is hardware problem. I have done the diagnostic test, even several times the PC freeze when I tried to run long tests, but I managed to do individual test for each component and found out there is no problem.
So I suspect it's the PSU problem. I kind of feeling the PSU is failing. As the symptoms become more frequent (from once a month, once a week to everyday now).
My questions:
1) Is my diagnosis correct?
2) How to replace PSU for Alienware? I'm out of warranty, can I call Dell and pay them?
Thanks. Help me please.
P/S my pc is Alienware Area51 R2
PSU is Alienware 1500 Watt Multi-GPU Approved Power Supply
hv u restart n press f12? run the onboard diagnosis de? if frequent restart should be overheat.. had ur thermal paste worn out de??
u can request they run the remote diagnosis from dell side.. if hang during the onboard diagnosis.. high chance u can claim both the psu n mobo de