I have this kind of bad luck when I buy things. Especially the expensive one, people did ask me why I buy expensive things. So here is one of the reason, out of nowhere things broken down on me. I don't even know what did I do wrong.

Don't felt sad bro. You still covered by warranty

Yeah.. So one problem can be solved. I hope that no more problem will occur after this. Finger crossed

don't say that bro. at first glance, aw looked expensive. however if you took into accounts their warranty service, i.e. trouble-free support, relatively fast response time, communications to make you aware of status, etc., i think it is worth the price. dell's warranty service is one of the few that i can relatively rely on.

with that being said, like you, we all have our own share of hardware-related issues. these are mass-produced electronics. it's common to have defects here and there. it's just that some of us managed to sort them out on our own. that's all

This post has been edited by horns: Nov 4 2015, 10:46 PM

Anyone have any problem after the window update? My poor baby gone freeze for a few second or so and the fan just go up full speed. Is it a common thing that alienware do? Should I just ignore it? Dang.. I hate my life

This post has been edited by ZainRain: Nov 12 2015, 08:44 PM

Able to recover?

afaik, no, it's not common. my aw18 r1 has just been upgraded to w10 fall update (build 10586.3) via windows updates without glitches.

if the weird stuff persists, you can revert to the previous one. alternatively, maybe a system/factory reset could help also (a clean install is even better). i know this seems like a lazy answer. however i have done that to all my machines (clean installs) before i use them, and i never had any funny problems before.

since w7, it's better to create system images from time to time. in cases like yours, a system restore will save you a lot of time to crack your head trying to figure out the causes to your issues.

Thanks for the prompt reply. I really appreciate it. I've done some research. Some people did say that the AW17 don't have enough power from the 180W power brick thats why the laptop start to acting like that. Then dell give them a replacement of 240W power supply. I wonder if Malaysia's Dell will do the same.

Been contacting Dell for some time already but it seems that they only reply one email per day. Sometimes 3 days (working hours ofc). Again thanks for your opinion.

Going to do it right after this.

don't mention it.

if it's about replacing the ac power adapter to a 240w, then it's much easier. besides the official replacement from dell that i think it will take time to resolve, you can get it online.

from the information posted in dell website for 240w adapter:

http://accessories.us.dell.com/sna/product...7&mfgpid=242558
http://accessories.us.dell.com/sna/product...3&mfgpid=242558

the manufacturer part number for the 240w is 6RTJT. when you check adapter models that it replaces (the second link), you will see FWCRC / 6RTJT / J211H / Y044M / 330-4128 / 330-4342 / 330-7843 / 331-3179. in short if you get any one of the adapters, it will work for your laptop.

you can get one from dell directly, or, here are what i found at lelong:
http://www.lelong.com.my/dell-pa-9e-240-wa...7-01-Sale-I.htm
http://www.lelong.com.my/brand-dell-alienw...7-01-Sale-I.htm

you can also do some leg work yourself to find out options at other places.

good luck.

Laptop: Alienware M15x Laptop

Battery: 56 WHr 6-cell Lithium-Ion Battery (Part Number: W3VX3)

Battery Price: RM 339.20

To all, is this battery price reasonable? I am thinking to purchase this battery.

Thank you very much for the advice.

hi. everyone
i wanted to sell my alienware 13. anyone interested?
age 2-3 month

Brand new?

This post has been edited by e_mc_square: Dec 5 2015, 11:12 AM

^
Refurnished. Since Dell Malaysia considers this laptop has exceeded its end-of-life product cycle, all parts related to this laptop (purchased from Dell Malaysia) are at best refurnished.

Well, this is what the Dell customer support officer claimed.

This post has been edited by alvinkhorfire: Dec 5 2015, 11:39 AM

Thanks you so much for the reply. I will take look on this matter. I've sort things out already and the dell service person already come to my home and change the speaker and the hard disk. But a new trouble come to me, like the back panel on the gun metal section got a hairline scratch by the dell service person and right now the alienware logo at the monitor doesnt light up.

Ive been trying to get my machine setup to look like when it comes from the factory. Like the Alienware logo in the PC info. Do you know how to deal with that? Thank you

This post has been edited by ZainRain: Dec 5 2015, 07:38 PM

Should be *refurbished*. Hehe...

The price I think is ok, if the item condition is good.

By the way, I have a used 9 cell M15x battery "Thick" battery about to let go at RM 300. Tell me if you interested.

for the scratch and panel logo light, it's better to request another service from dell.

unless you have made changes to your stock disk, there should be a recovery partition in it. you can use alienrespawn to create a recovery set, and use the set to restore everything to factory setup.

for latest aw and some other laptop models, there is a system recovery image available for download at dell support page if you have upgraded your laptop os to w10.

hey guys, my alienware m17x r4 been lagging these few months. should i upgrade to SSD? does it supports MSATA?

Yes, M17x R4 support MSATA.
But you need to took the cover that same side with the keyboard (touch pad) to install it.

any shops can help me to install it?