check/select display input: done countless times

when I tried it on the onboard HDMI, it didn't even display the boot screen. it just went remains blank, like there was no cable connected

but the OS itself booted ok (I guess) since I tried logging in even with no display and I can still hear sounds like the one when you plugged in USB drive, or error tone

yes, if the supported models were previously sold here.

i think the driver only affected certain display panels from samsung and lg.

hm.. blank. did you move your mouse to confirm that it's really blank? not no signal detected kind of blank? lol sorry but i'm not sure what else i can help you, except for what i can help to find from the internet.

dell models that are tested for w10: http://www.dell.com/support/article/us/en/19/SLN297954

source: http://www.dell.com/support/contents/us/en...e-to-windows-10

My Alienware laptop is still under warranty, and originally has Western Digital Black Edition hard disk [SATA 3 Gb/s].

Recently, the hard disk becomes faulty, and Dell Technical Support has agreed to replace it with another hard disk.

Since Dell does not have the black edition hard disk in their inventory, the Technical Support wants to replace it with Western Digital Blue Edition hard disk (which should be slower than the black edition hard disk), but I do not agree with it.

My questions are:

1. I do have the right to insist on Western Digital Black Edition hard disk (as per the original specification of my hard disk), right? And, it is up to them to source for the hard disk, if necessary from the hard disk supplier. Is my thinking correct?

2. Is SATA 3 [6 Gb/s] laptop hard disk backward compatible with SATA 2 [3 Gb/s] laptop hard disk?

Thanks for the advice.

This post has been edited by alvinkhorfire: Aug 18 2015, 10:10 PM

1. in short, no, you're wrong. read section 3. http://www.dell.com/learn/my/en/mycorp1/te...rvice-contracts . you can also find more details in the service contracts (pdf) at the end of the page.

2. yes.

moved the mouse, typed random things on the keyboard, connected my xbox360 controller.. heard the "ding" sound but nothing happened lol

it's ok man.. seems like gonna be PC-less for a while. in the meantime I'll look around for answers lah. thanks!

good luck bro. i think you should borrow a monitor and verify that it works at least on your sis's laptop and your astro decoder, before using it to test your gpu card and igpu.

imo your pc (including gpu) is ok.

that's what I'm thinking right now, it's just that I'm on a limited resource for troubleshooting (and limited free time to test things out) but I'll figure something out

thank again for the reply

and yeah, I'd prefer my display to be busted rather than my GPU lol

Thank you for your informative reply, horns.



From my understanding of the quoted text, the faulty product should be replaced with a replacement product which is equal or better than the faulty product.

Western Digital Blue Edition hard disk spins at the lower 5400 rpm, which is inferior than Western Digital Black Edition hard disk with the speed of 7200 rpm. That is why I think that Western Digital Blue Edition hard disk is an inappropriate replacement in this case.

I respect your opinion, but I do not understand the reason of your opinion.

Holy Molly.. aw 18 r2 wif sli 970m /980m come out... we shall wait for the return unit.. hehe

i'm no lawyer, but imo you should read clause 3.2 as a whole, not splitting it into parts. based on the quote alone, yes it does sound like they must provide you at least something of equivalent specifications. however the meaning has been twisted without other parts of the clause.

All these things are subject to parts availability in their inventory (they will not source for you) what if you insisted on getting the same one? easy. they can just use a refurbished part for replacement purpose. same specs, same performance, refurbished. it fits all the conditions.

i have no intention to discourage you from claiming your right. in fact you must point this out to them to get better options. i said you're wrong because it might lead to the possible scenario i just explained. (i might be wrong, because you might be ok with a refurbished hdd, not a new one )

sounded like a good news will check the internal specs when the official manuals are out.

It already available in US Dell website.
4th gen Intel processor.

http://www.dell.com/us/p/alienware-18/pd.aspx

yeah i checked that previously. i thought it's an r2, with some feature upgrades (m.2 slots, usb 3.1, etc.). the ones showed at dell.us is an r1 with 970m/980m.

that means the rest remains the same.

finally a good news!

I happen to have a DVI to VGA adapter (almost forgot having one) and I just tried out my luck plugging it to my GPU to the display via a VGA cable and it works!

seems like everything is running fine, aside from it can only detect as far as 1600x1200 max resolution (need to use 1600x900 to keep 16:9 ratio) but at least now I know what has been causing the problem

I can happily send my Dell display back to the shop where I bought it for warranty claim now

finally

with that (part of) mystery solved, now I'm wondering if the graphics driver might have been the cause of the problem need to be sure before sending off my LCD for repairs

there's only one available version of the Catalyst software in AMD website for Windows 10 though (only differs in 64/32-bit option) which was released in end of July and the beta ones are only for Win7 & Win8.1

will try to uninstall/reinstall the driver later this evening to find out. might as well check in the Radeon thread as well

mxm slot i smell

just get the compatible ones downloaded first. it's no harm to test it out.

mxm slots have power limit. the same goes to its 330 power brick. 980m might not be running at full potential even at stock.

i hope it's not another dumb case like previous 880m.

haha.. 880m purely manufacturing flaw.. hope they learn the lesson