Training will be provided for sure.3weeks to a month if not mistaken.and then you'll hit the floor be placed at fish tank where you can see your superior running from desk to desk.you will answer the calls and being monitored at the same time.hurmm..there will be a buddy session too for a certain period.a week?maybe...after that you can start answering calls and a team player.your journey begins here.feel the excitement and have fun.dating back to 2009 when i was with them..remember,do not put caller on hold for too long haha...

Of course.bring'em all.i once heard that the interview session getting tougher nowadays.get mentally prepared.

what position are you applying for?
im so unsure about the lost cert,haha...
as far as i can recall,i was questioned about mathematics and test my english proficiency..
btw i was working as call centre agent at that time..