The service is fine. Torrents can get 1 MB/s consistently on their 10Mbps subscription.

But.......the customer service and technical team is lousy when things are not working. Always have to depend on TM, so a lot of uncertainties. Anything goes wrong you are at the mercy of their Customer Service, who depends on their Technical Team, who are at the mercy of TM.

I went in 2 years ago because of convenience, being an existing customer and also 10Mbps for RM148. Had a terrible experience recently when upgrading my line. I am still willing to give them a chance but their customer support really needs to buck up.