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 Hotlink Tablet Plan, use on smartphone, can?

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RDoe
post Apr 26 2017, 01:01 PM

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QUOTE(sagethesausage @ Apr 26 2017, 12:51 PM)
The problem is my card can't use data or login into the Hotlink Red app at all.
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No access to WiFi as well?

If you've a friend with access to the Red app, he/she can also log out of his/hers and log in with your phone number. PIN will be sent to your line.

Otherwise *122# is to check card balance... go through the *100# menu to check the rest of the information...?

Or, contact Hotlink here to check the line for you - send them a PM.
Alpha_Tay
post Apr 27 2017, 02:54 PM

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it seem maxis/hotlink response to this [Hotlink Tablet Plan has been migrated to Hotlink Postpaid Broadband] issue, was deal with case by case basic, each user have to report to maxis/hotlink custcare, and report to mcmc if maxis/hotlink custcare didnt revert the package plan changes, maxis/hotlink didnt revert all hotlink tablet plan customer to previous plan all together at once.
GRexer
post May 2 2017, 09:45 AM

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Maxis #Hotlink It seems that while I had recently subscribed to 2GB for 365 days plan starting from 1st of May, I'm still getting "termination date 20 Jun 2017" in "balance". Why is this still happening despite the mention that validity will follow data plan? Data plan is valid until 1 May 2018. bangwall.gif unsure.gif

This post has been edited by GRexer: May 2 2017, 09:45 AM
#Hotlink
post May 2 2017, 03:19 PM

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QUOTE(GRexer @ May 2 2017, 09:45 AM)
Maxis #Hotlink It seems that while I had recently subscribed to 2GB for 365 days plan starting from 1st of May, I'm still getting "termination date 20 Jun 2017" in "balance". Why is this still happening despite the mention that validity will follow data plan? Data plan is valid until 1 May 2018. bangwall.gif unsure.gif
*
Hi GRexer,

Please PM us your details for us to check further.

Full name:
NRIC:
Number:
Registered add:

TQ


supercold
post May 2 2017, 03:30 PM

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QUOTE(RDoe @ Apr 26 2017, 09:34 AM)
I've a card expiring in May too, and when I got into the Hotlink Red app, I see 2 expiry dates and both are also May 2017.

The recent change should not affect our cards since that's way after our subscriptions. Have you got into the app to check the expiry dates? For the data expiry, you've to tap on your data balance to see it. Check your data balance and expiry date, and also the validity of your line on the home page.  nod.gif
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That's not true. I have a hotlink tablet plan bought in 2014, used for two years without issue, then topped up in November 2016, and it expired in Feb 2017. Basically the plan got changed, and it affected plan purchased in the past. If your plan still show validity and internet plan expiring at same date, then it is probably still ok. But be careful when you next top up, you might find they no longer provide the 365 days validity.

Not sure why Maxis want to do this. It is not like those on such plan are hogging their bandwidth due to extremely limited amount of quota. It is really merely for light use only.
RDoe
post May 2 2017, 06:25 PM

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QUOTE(supercold @ May 2 2017, 03:30 PM)
That's not true. I have a hotlink tablet plan bought in 2014, used for two years without issue, then topped up in November 2016, and it expired in Feb 2017. Basically the plan got changed, and it affected plan purchased in the past. If your plan still show validity and internet plan expiring at same date, then it is probably still ok. But be careful when you next top up, you might find they no longer provide the 365 days validity.

Not sure why Maxis want to do this. It is not like those on such plan are hogging their bandwidth due to extremely limited amount of quota. It is really merely for light use only.
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Mainly those who bought their latest 2GB late last year onwards, like you, are affected by the change.

We bought ours around mid last year.
supercold
post May 2 2017, 06:44 PM

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QUOTE(RDoe @ May 2 2017, 06:25 PM)
Mainly those who bought their latest 2GB late last year onwards, like you, are affected by the change.

We bought ours around mid last year.
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Bought earlier than mid last year. Be careful when you top up. I ignored the expiry date, thinking it is usual bug and the plan got terminated while I still have lots of quota left.


This post has been edited by supercold: May 2 2017, 06:45 PM
RDoe
post May 2 2017, 11:20 PM

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QUOTE(supercold @ May 2 2017, 06:44 PM)
Bought earlier than mid last year. Be careful when you top up. I ignored the expiry date, thinking it is usual bug and the plan got terminated while I still have lots of quota left.
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Yes, so if you've bought early last year or late the year before, that 2GB would have expired around early this year or late last year. Thus, if you bought another 2GB after that, it'd have been around when they made the changes.

If you'd followed the discussions here, many have already mentioned about the 2 different expiry dates and Maxis Hotlink subsequently confirmed that after the change, paying RM45 for 2GB gives users only 1-year validity on the data, and constant top-up has to be done to keep the line active in order to use the data.
cwye
post Jul 25 2017, 02:26 PM

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Tried to reload my quota this month, and it is having 2 different expired date.
It is updated to same expired date after Maxis help.
It seem that we need to do extra work to inform them but at least they willing to help. rclxms.gif thumbup.gif
firefly3x
post Jul 28 2017, 10:10 AM

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QUOTE(GRexer @ May 2 2017, 09:45 AM)
Maxis #Hotlink It seems that while I had recently subscribed to 2GB for 365 days plan starting from 1st of May, I'm still getting "termination date 20 Jun 2017" in "balance". Why is this still happening despite the mention that validity will follow data plan? Data plan is valid until 1 May 2018. bangwall.gif unsure.gif
*
Same here. It seems like Maxis realized that they are not making any money out of it, as some do prolong their 2GB to almost 365 days. Hence, they modified their plan to 'broadband' so people will need to topup more frequent. I am disappointed though. Even if they want to discontinue their tablet plan, they should at least fulfill their old promises.

I have around 900mb left and my tablet plan validity is until Feb next year. Now they want me to constantly topup to keep the line active..for what? Defeats the purpose. For what?

This post has been edited by firefly3x: Jul 28 2017, 10:31 AM
extercy
post Aug 17 2017, 02:20 PM

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No point for Tablet Plan now .. might as well you get TuneTalk and use PPU at 2cents / MB compared to Hotlink Tablet Plan RM45 for 2GB at 2.19cents / MB.

Beware of their scam.

https://forum.lowyat.net/topic/4303090

extercy
post Aug 17 2017, 02:20 PM

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No point for Tablet Plan now .. might as well you get TuneTalk and use PPU at 2cents / MB compared to Hotlink Tablet Plan RM45 for 2GB at 2.19cents / MB.

Beware of their scam.

https://forum.lowyat.net/topic/4303090

yiawhui
post Sep 13 2017, 09:53 PM

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QUOTE(#Hotlink @ May 2 2017, 03:19 PM)
Hi GRexer,

Please PM us your details for us to check further.

Full name:
NRIC:
Number:
Registered add:

TQ
*
Hi Hotlink,

I sent you my details via pm. I have top up the 2GB 365 days on June 2017 and now my SIM card is inactive.

Can you help me to check?
Monicaz_moon
post Sep 30 2017, 10:07 PM

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My hotlink tablet is no longer working since few weeks back. Showing "No Service". The 365 validity is supposed to be in May 2018 and I still have data in the account. At the moment I can't even connect to Red App to check on status. Anyone able to help me?
#Hotlink
post Oct 1 2017, 03:19 PM

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QUOTE(Monicaz_moon @ Sep 30 2017, 10:07 PM)
My hotlink tablet is no longer working since few weeks  back. Showing "No Service". The 365 validity is supposed to be in May 2018 and I still have data in the account. At the moment I can't even connect to Red App to check on status. Anyone able to help me?
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Hi, Monicaz_moon,

We have PMed you.


Thank you.
lpchow
post Nov 5 2017, 08:13 PM

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Experiencing with able to whatsapp, waze, etc but cannot browse internet via browser. Any of you experience this before?
Apizt Shah
post Nov 6 2017, 04:28 PM

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Please stop this Ultimate Novel Pass 23239
Ty.
Maxis
post Nov 6 2017, 04:45 PM

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QUOTE(Apizt Shah @ Nov 6 2017, 04:28 PM)
Please stop this Ultimate Novel Pass 23239
Ty.
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Hi,

Please DM us yr full name, mobile number for assistance.

TQ

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