No doubts, DxGx admitted the issue. Only my taman having this issue (lucky or unlucky).
however, this issue will last till 2016 where I cannot tolerate at all.
currently, the data service is even worst than ever, I cannot connect to internet at all.
previously I still able to connect to whatsapp and wechat, at least.
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hi, I did the 3rd report last week, same solution by DxGx, asked a non-technician called and told me a lot of non-sense (so called solutions by DxGx).
During my report, I had mentioned not to tell me restart phone, check network setting, reset setting, check safari cookies or so forth as a solution since I am iPhone user from 3GS, I do know the basic solutions. however, they end up called me and told me these.
At last, they said this is location maintenance issue. I told the caller, I tested this issue in 2 locations, same result. I insist this is DxGx setting issue on my plan. But she refused and told me location issue. I replied, when is this issue raised, she said early of May. I replied, my problem was since first day I changed plan and phone. she quiet and propose second call by discussing with her PIC first.
I have been waiting for 1 week (normally 24hours) for solution. I get nothing but a sms notification saying they need more time to revert my question.
I never had this problem on previous DxGx plan. Once I change new plan it seems like they lock a setting (day time = normal/high speed, night time = after quota speed) for me.
This is extremely frustrated!
Again, the problem is, my data speed unable to run as good as day time after 7pm at same location/angle I tested for several time/ daily.
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Anyone having such issue?
I am a DxGx user and get my new 6plus with new plan (i108) in Dec 2014
Since then, every night I also facing poor data service.
Previously I was using i88 with 4S, consistent internet speed (day and night time) till I finish 1GB quota.
However, once I get new phone and changed new plan, I consistently facing low internet speed during night time after 7/8pm. No issue during day time, but cannot proceed at all when surround with crowd e.g. Malacca trip last weekend
The above claim is still within my internet quota, I cannot even finish the 3GB.
I have done 2 reports to DxGx but no solution at all. I was thinking to report 3rd time, but first ask for your advise.
Feel free to feedback as I wish to know whether I am the only one who facing such issue.
Thanks
This post has been edited by williams2011: Jul 5 2015, 12:33 PM
DxGx issue on iphone6 plus update: report 3rd time, DxGx confirmed the problem, till 2016!!