My company has signed up the Celcom First BIZ Pi148 with device iPhone 4s for staffs, including me. The plan was contracted for 2 years since early 2012 and ended on early 2014.

Then, there is some changes in the our company policy that requires the staffs to have the mobile account under staff's own name. So I proceeded to make the change on June 2014. Although there is some hassle in the process, but at the end the account was changed to under my personal name by continuing the same plan.

Last Sunday, I have registered to port out my current mobile number from Celcom to Umobile. However I got a message of my number porting request for rejected by Celcom. And today I was shocked to find out from Celcom that when I change the account to my personal name on June 2014, I have tied in for another 2 years contract and the contract only ends on June 2016. The reason given by Celcom is the Biz Plan is not meant for personal, if a person want to sign up the plan need to contract for 2 years.

And while I do my transfer of account at Celcom service center, the staff didn't mention about this at all. None of a word of "new contract", "2 years", etc. was mentioned.

I have visited that Celcom service center again but was told that they can't do anything for me. If I wish to terminate, will have to pay for penalty of RM500 or more.

Now what can I do before I lodge a complaint to CFM and MCMC? Anyway, will they accept this kind of complaint and does anyone have experience on lodging a complaint on these platform?

CELCOM SxxKS

Did u sign any form? have u read anything on that form?

Yes, a transfer of subscribership form. I think a form like this, can't really recall is it a exact same form.

http://www.docstoc.com/docs/135593819/Celc...egistration-TOS

you should try CFM or SKMM, it works for me when I was tied to a contract but their service is total shit

Good to know. Thanks dude.

I'm not sure it worked or not but trying is better than not trying. I was tied up to the damn ABNxcess and their internet is disastrous. Let me tell you a secret, I even got the last 4 months of their service discounted

This post has been edited by imtusin: Apr 28 2015, 10:45 PM