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 Lenovo Y400 randomly crashes, Especially while gaming

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miong93
post Apr 27 2015, 01:50 PM

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QUOTE(myway1985 @ Apr 26 2015, 04:53 PM)
He wasn't interest in any trade in...he just wan to solve the heat...if he wan to trade in tat a different discussion...

Tat is nothing to talk bout trade in or which is superior when t's dun even bother looking at... solve his heat problem tat the main 1
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I think the problem is.. Since you already know TS is not going for trade in option, why do you offer him in the first place and why do you offer him a bad trade-in option. I think evo is not arguing whether TS should trade in or not, he is arguing why you offer a bad trade in option to TS initially.
myway1985
post Apr 27 2015, 01:58 PM

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QUOTE(miong93 @ Apr 27 2015, 01:50 PM)
I think the problem is.. Since you already know TS is not going for trade in option, why do you offer him in the first place and why do you offer him a bad trade-in option. I think evo is not arguing whether TS should trade in or not, he is arguing why you offer a bad trade in option to TS initially.
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lets put thing in perspective...when i offer him i doesnt know he dun wan to trade in... pls read the sequence... evo always jump the gun whenever he found fault in me

y dun u all go check out the machine wif all those cards 1st b4 u all say... wat i found from 700 series to 900 series (750m to 960m) the most significant is the FPS.. picture quality not huge different... n yes dell is OP.. i do agree wiif evo tat xps r expensive than illegear.. tat true... but i dun agree on the card differences.. HP omen wif gtx 860m fhd play dota 2 no different wif xps15 gt 750m QHD+... mid range is mid range la....

This post has been edited by myway1985: Apr 27 2015, 02:04 PM
miong93
post Apr 27 2015, 02:05 PM

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QUOTE(myway1985 @ Apr 27 2015, 01:58 PM)
lets put thing in perspective...when i offer him i doesnt know he dun wan to trade in... pls read the sequence... evo always jump the gun whenever he found fault in me

y dun u all go check out the machine wif all those cards 1st b4 u all say... wat i found from 700 series to 900 series (750m to 960m) the most significant is the FPS.. picture quality not huge different... n yes dell is OP.. i do agree wiif evo tat xps r expensive than illegear.. tat true... but i dun agree on the card differences.. HP omen wif gtx 860m fhd play dota 2 no different wif xps15 gt 750m QHD+... mid range is mid range la....
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No.. That is not the point. He is arguing WHY YOU OFFER A BAD TRADE IN DEAL in the first place. The problem doesn't lies in "TS want to trade in or not" or "I offer him trade in cause I dono TS don't want" etc.
It lies in "why you offer a bad trade in option to TS".
But if you still don't get it, I also quite speechless already.

P.S: 750m is obviously not a choice in here IMO, will you spend so much to get an old gpu ? Obviously you will get the new one right ? 750m can play dota 2, but can it play GTA V or BF4 at a decent rate like 960m ? Dota 2 is more on cpu side tho

This post has been edited by miong93: Apr 27 2015, 02:08 PM
myway1985
post Apr 27 2015, 02:12 PM

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QUOTE(miong93 @ Apr 27 2015, 02:05 PM)
No.. That is not the point. He is arguing WHY YOU OFFER A BAD TRADE IN DEAL in the first place. The problem doesn't lies in "TS want to trade in or not" or "I offer him trade in cause I dono TS don't want" etc.
It lies in "why you offer a bad trade in option to TS".
But if you still don't get it, I also quite speechless already.

P.S: 750m is obviously not a choice in here IMO, will you spend so much to get an old gpu ? Obviously you will get the new one right ? 750m can play dota 2, but can it play GTA V or BF4 at a decent rate like 960m ? Dota 2 is more on cpu side tho
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Y a bad trade..xps15 priced rm6399 by dell

N i quote him a trade valued rm5000.. Qhd+ touch screen bro... Not the fhd.. I7-4712hq, 16gb ram.. Not the lowly 8gb n fhd spec

U know the different wif fhd n qhd rite

This post has been edited by myway1985: Apr 27 2015, 02:16 PM
miong93
post Apr 27 2015, 02:24 PM

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QUOTE(myway1985 @ Apr 27 2015, 02:12 PM)
Y a bad trade..xps15 priced rm6399 by dell

N i quote him a trade valued rm5000.. Qhd+ touch screen bro... Not the fhd.. I7-4712hq, 16gb ram.. Not the lowly 8gb n fhd spec

U know the different wif fhd n qhd rite
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I assume now you get what evo is arguing about right ? So shouldn't you told/justify to him why you offer that in the first place ? From your previous argument you're "avoiding" the direct and straight forward question. I'm not here to argue whether it is worth the price or not, I'm just clarifying to you what evo asked you since you can't get what he meant after 3 posts sweat.gif

P.S: I think MSI GE62 4k screen is still cheaper tho sweat.gif (but non touch)

This post has been edited by miong93: Apr 27 2015, 02:30 PM
myway1985
post Apr 27 2015, 02:31 PM

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QUOTE(miong93 @ Apr 27 2015, 02:24 PM)
I assume now you get what evo is arguing about right ? So shouldn't you told/justify to him why you offer that in the first place ? From your previous argument you're "avoiding" the direct and straight forward question. I'm not here to argue whether it is worth the price or not, I'm just clarifying to you what evo asked you since you can't get what he meant after 3 posts sweat.gif
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Firstly. I told ts tat his unit thermal paste gg.. Then i ask him wan to trade in or not... I see him not interested then i stopped... Qhd+ bro... U know how nice the screen... U cant feel it from reading a review
myway1985
post Apr 27 2015, 02:42 PM

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QUOTE(miong93 @ Apr 27 2015, 02:24 PM)
I assume now you get what evo is arguing about right ? So shouldn't you told/justify to him why you offer that in the first place ? From your previous argument you're "avoiding" the direct and straight forward question. I'm not here to argue whether it is worth the price or not, I'm just clarifying to you what evo asked you since you can't get what he meant after 3 posts sweat.gif

P.S: I think MSI GE62 4k screen is still cheaper tho sweat.gif (but non touch)
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Ge62 problem need repeat meh... Touch n none touch big different lo

Let me metaphor for u
Hd display is like 32B , fhd like 34D , qhd like 36D, wif touch screen is like perky 36D.

4k i think like 36E de... Haha but sagging coz non touch


miong93
post Apr 27 2015, 02:56 PM

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QUOTE(myway1985 @ Apr 27 2015, 02:31 PM)
Firstly. I told ts tat his unit thermal paste gg.. Then i ask him wan to trade in or not... I see him not interested then i stopped... Qhd+ bro... U know how nice the screen... U cant feel it from reading a review
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To be honest I lol-ed at your metaphor. lol
I think sometime you tend to avoid the direct yet simple question. I still don't get why you don't want to clarify to evo on why you offer the trade in, Eg: it is a qhd 16gb laptop etc etc. You just keep arguing the TS is not interested. If it is me, I would reply like : "Why I offer 4k + trade in is because it is a qhd touch screen + 16gb ram laptop etc etc, but since the TS is not interested so no point to go any further."

2k is not much different leap from fhd, 4k is the one which have significant different.
myway1985
post Apr 27 2015, 04:08 PM

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QUOTE(miong93 @ Apr 27 2015, 02:56 PM)
To be honest I lol-ed at your metaphor. lol
I think sometime you tend to avoid the direct yet simple question. I still don't get why you don't want to clarify to evo on why you offer the trade in, Eg: it is a qhd 16gb laptop etc etc. You just keep arguing the TS is not interested. If it is me, I would reply like : "Why I offer 4k + trade in is because it is a qhd touch screen + 16gb ram laptop etc etc, but since the TS is not interested so no point to go any further."

2k is not much different leap from fhd, 4k is the one which have significant different.
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from.. go test a qhd+ then u know the real different.. 4k of coz huge different lo... until i dare not take the xps15 4k screen (price). haha

i dun wan answer stupid question...he hit only on the gpu make feel stupid to clarify to him... ppl who read review alot confuses themself
pandera999
post Apr 27 2015, 04:52 PM

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Please do remember, not all people have money power especially current economy condition..

either its 4k UHD, QHD or what so ever IPS or gpu and so on... first of all, is this they really want? if no, dont keep suggest buy this, trade this or that... look to the problem. he is asking how to solve the randomly crash while gaming... and PLEASE SHUT UP at least if dont know how to SOLVE and DONT SPAM.. i really cant stand see this argument. looks stupid. and here is mobile computing section. not GARAGE SALES.
pandera999
post Apr 27 2015, 04:55 PM

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dear NetGi do you send ur notebook to the service center? besides that... sometimes, need to see bios update.. new bios sometimes solve this issue
myway1985
post Apr 27 2015, 05:24 PM

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QUOTE(pandera999 @ Apr 27 2015, 04:52 PM)
Please do remember, not all people have money power especially current economy condition..

either its 4k UHD, QHD or what so ever IPS or gpu and so on... first of all, is this they really want? if no, dont keep suggest buy this, trade this or that... look to the problem. he is asking how to solve the randomly crash while gaming... and PLEASE SHUT UP at least if dont know how to SOLVE and DONT SPAM.. i really cant stand see this argument. looks stupid. and here is mobile computing section. not GARAGE SALES.
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Already got PPL tell netgi send to Lenovo service center de... case close Jor.. just got PPL stir it up... I shut up till somebody atk me
mudkipryan94
post Apr 27 2015, 08:46 PM

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QUOTE(myway1985 @ Apr 27 2015, 05:24 PM)
Already got PPL tell netgi send to Lenovo service center de... case close Jor.. just got PPL stir it up... I shut up till somebody atk me
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just ignore it... smile.gif
putochip123
post Apr 27 2015, 08:57 PM

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QUOTE(NetGi @ Apr 25 2015, 03:26 PM)
Hey guys,

My 2yr old Lenovo Y400 has been serving me well but since January it's been experiencing random crashes especially while gaming.

I'm a casual gamer and the games I played the most are usually Dota2 and GTA4. Before any of these crashes happen, I experience a stuttering/lag gameplay (even when minimized to desktop, sounds also stutter when this happens) for a few times, then the crashes start happening.

Initially it only crashes when I'm in the 2nd or 3rd game of Dota2, but it started to happen more frequently to the extend of only 30 seconds into the game. Currently I'm also experiencing random crashes while doing normal web browsing and surfing /k.

I have run a stress test on it and this is the result of the maximum temperature:
Intel i7 Quad-core: Reaches average maximum temperature of 85C
Nvidia GT 750M: Reaches maximum temperature of 95C

It achieves this temperature without crashing, I stopped the test to prevent frying the hardware lol.

This is the reading from HWMonitor prior to the crash:
Intel i7 Quad-core: Average temperature of 75C
Nvidia GT 750M: Average temperature of 68C

and it crashes without any warning?  rclxub.gif

Now it's starting to crash while normal web browsing (rarely) with a reading of:
Intel i7 Quad-core: Average temperature of 58C
Nvidia GT 750M: Average temperature of 42C

The problem is these crashes occur randomly and there's no way to routinely recreate it. I've sent it to my retailer for checkup but he said he can't find the issue?  cry.gif

Anyways I've called Lenovo Support regarding this issue and they asked me to send it to an Authorized Lenovo Service Centre and its a possible thermal/ motherboard issue. Just wondering if anyone else faced this issue before? It's so frustrating that it's driving me crazy vmad.gif Makes me wanna toss this so called "budget gaming laptop" out the window and get a macbook because #AppleMasterRace
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well, actually can try repaste the thermal compound. would help alot. cause most probably ur thermal compound become cookies d
raymondtong94
post Apr 27 2015, 08:59 PM

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TS, best solution is repaste the thermal paste. It saves you bucks instead of a new laptop. Why change something that is not broken? smile.gif
myway1985
post Apr 27 2015, 09:24 PM

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QUOTE(raymondtong94 @ Apr 27 2015, 08:59 PM)
TS, best solution is repaste the thermal paste. It saves you bucks instead of a new laptop. Why change something that is not broken? smile.gif
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He already sending to claim warranty...
BBXiong
post Apr 28 2015, 02:53 AM

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QUOTE(NetGi @ Apr 25 2015, 03:26 PM)
» Click to show Spoiler - click again to hide... «
actually how long is your warranty? if under warranty, and you dont need it on a daily basis, send it, have them fix it for you.I suspect this might also have something to do with your GPU driver, or even anything that you have recently installed( excluding games, but might be some software that comes with games though ) clashing with any background running app. Whenever stuffs like this happen, try using driver sweep and install back the driver that you first ran your laptop with. Secondly, about repasting the laptop, it also depends on what thermal paste you will be replacing them with. If you are replacing them with some random budget cooler master paste, I dont think it would help a lot. Try using diamond IC if u really want to have your laptop last longer. It helps a lot.

alternatively, instead of throwing your money into #AppleMasterRace, try what other forumer already recommended, illegear. Even with 860M i think the GPU is also better than your current one, and the cooling is way better than most the laptops out there as well.
TSNetGi
post Apr 30 2015, 04:13 AM

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QUOTE(syawalx @ Apr 27 2015, 04:22 AM)
Do inform after send for warranty claim. Cos im using y500.

Just wanna know the outcome. If still hve problem, i can do for you. No charge πŸ˜€
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Will update you on this thread yea smile.gif Initially wanted y500 too but no stock and no patience so yea.. sweat.gif

QUOTE(pandera999 @ Apr 27 2015, 04:55 PM)
dear NetGi do you send ur notebook to the service center? besides that... sometimes, need to see bios update..  new bios sometimes solve this issue
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Yea just sent it. I have already updated my bios and drivers but still got issue.. sad.gif

QUOTE(putochip123 @ Apr 27 2015, 08:57 PM)
well, actually can try repaste the thermal compound. would help alot. cause most probably ur thermal compound become cookies d
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QUOTE(raymondtong94 @ Apr 27 2015, 08:59 PM)
TS, best solution is repaste the thermal paste. It saves you bucks instead of a new laptop. Why change something that is not broken? smile.gif
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But my laptop never run above 85C leh, still possible for it to be a thermal issue? And I don't dare to open the laptop as it is still under warranty scared kena void.. blush.gif

QUOTE(BBXiong @ Apr 28 2015, 02:53 AM)
actually how long is your warranty? if under warranty, and you dont need it on a daily basis, send it, have them fix it for you.I suspect this might also have something to do with your GPU driver, or even anything that you have recently installed( excluding games, but might be some software that comes with games though ) clashing with any background running app. Whenever stuffs like this happen, try using driver sweep and install back the driver that you first ran your laptop with. Secondly, about repasting the laptop, it also depends on what thermal paste you will be replacing them with. If you are replacing them with some random budget cooler master paste, I dont think it would help a lot. Try using diamond IC if u really want to have your laptop last longer. It helps a lot.

alternatively, instead of throwing your money into #AppleMasterRace, try what other forumer already recommended, illegear. Even with 860M i think the GPU is also better than your current one, and the cooling is way better than most the laptops out there as well.
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Ending next month but the service center say can extend according to purchase date if provide proof of purchase so gonna ask my retailer to check records and re-issue receipt cuz my receipt already throw together with the box.. sweat.gif This is my only laptop/pc so its quite important to me.. cry.gif

I updated all drivers and bios already.. and used Lenovo Recovery to reformat but still got problem.. sad.gif

Any shop to recommend to buy a thermal paste? But currently don't dare to apply it myself cuz scared void warranty..

I usually use my laptop to edit videos, microsoft office, surf web and some casual gaming, so don't really need a gaming rig.. I prefer Macbook cuz of their OSX and priority on entertainment software (GarageBand and iMovie).
TSNetGi
post Apr 30 2015, 04:45 AM

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UPDATE: So I sent my laptop to a Lenovo Service Center already. The technician told me that this model is facing alot of issue due to bad engineering of cooling system doh.gif He told me that laptops generally should be around 50C but my laptop heats up to 60C even when left idle so it might be a thermal issue after all.. He said my laptop's problem is under warranty but it will take minimum 3 weeks to a month due to the warranty claim procedure of Lenovo with no ETA mad.gif He promised to update me weekly regarding the status so hope everything goes well (not going to expect him to do so anyway laugh.gif )

But an important thing to take note, he notified me that my laptop hinge on both side is damaged, with both screws missing, 1 gear missing and another gear dislocated. I asked my retailer and they said they have not tampered with the laptop nor damaged the laptop in any way while it was with them as it was under warranty.. So i suspect it was damaged before it was even purchased by me.. The technician said that external damage will not be covered under warranty.. It's not a big issue but I'm worried with extended use it might damage my screen cable and Lenovo OneKey recovery button located near it, causing my laptop to have a malfunction screen and OneKey button.. I have uploaded the pictures for any Lyn forumners reference.. Anyone that has the same model as me please do check your laptop now to see if the screws on both side are intact and tightly screwed (loosely screwed but intact is an indication of it being broken). This kind of defect might not be caused by you but it is not covered under warranty.. so any dispute will have to be with your retailer or Lenovo itself if you purchase it directly from them..

A brief google search about this issue turns up with alot of similar problems from Lenovo forums itself.. I left some links here for reference regarding this hinge problem...

https://forums.lenovo.com/t5/Lenovo-P-Y-and...en/td-p/1587738
https://forums.lenovo.com/t5/Lenovo-P-Y-and...ty/td-p/1761609

Not only that, he said my laptop might be tempered by someone and therefore caused the hinge screw hole to be broken. He showed me the Lenovo sticker is still intact which means my laptop has not been tempered with, but it was poorly paste and exposed the screw so it can be unscrewed without damaging the warranty sticker. I told him it's not my problem that Lenovo itself paste the sticker poorly that is making my warranty claim difficult but he told me there is nothing he can do about it.. and my warranty might be void if there is proof that my laptop has indeed been tampered with causing my crashing issue to be void of warranty and subject to a fixing fee (nothing to worry about unless my retailer lied to me about not touching the hardware, which I will bring this dispute to them).

Will update you guys on my status and trying my best to reply everyone promptly smile.gif on a side note can anyone recommend any laptop service center that does thermal paste reapplying and cleaning of the heat sink around Klang Valley? Currently using an old HP Compaq Presario CQ40 and it warms up to around 75C even when left idle.. and goes up to 105C before throttling down performance to cool it back to 95C while playing Dota2 at the most minimum graphic settings..

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This post has been edited by NetGi: Apr 30 2015, 04:49 AM
pandera999
post Apr 30 2015, 07:35 AM

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QUOTE(NetGi @ Apr 30 2015, 04:45 AM)
» Click to show Spoiler - click again to hide... «

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good feedback.. which model is this? y400 bla3.... so that, this model can be avoid at the moment.. else will be same issue in the future. and where you buy this notebook? hmm.gif it could be someone tempered the notebook.. like third parties supplier.. jz like.. the model shud come with 8gb ram (4gb x 2) but they remove 1 ram... then.. it will b 4gb ram only.. want upgrade... spend extra money.. some people.. will did this...

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