Erm guy, the first month bill should be pro rated to the monthly billing date right? But what about the 3GB data? Lets say billing cycle starts at 8th of each month. But I change to this plan today, what's the amount of data I have till 7th of May before reset at 8th May?

Blue Cube Suria, Kota Kinabalu told me min 1 hour max 24 hours wait for change of plan. I am an existing Celcom post paid user. Now pass the 24 hours wait, still no status update.....

Yikes, lucky I can still make calls. Called 1111 to asked, she say payment in progress... What does that even mean, she say they don't know. I paid CASH RM40.30 at the blue cube branch. Then she asked me to contact the Suria, KK branch to ask them what's the hold up. WTF, I ask you, you asked me to enquire the branch myself?
Fine, I want the branch phone number so that I can contact the branch myself. Gave me 088-447892. I called twice nobody pick up. Called back 1111, this time a guy picked up. I asked to confirmed if the phone number given to me correct or not, he said he has no idea cause they (customer service) don't have the contact number for branches, only have address. Then WTF is the number given to me in the first place?

This post has been edited by 3nf0rc3r: May 3 2015, 04:50 PM

Congratz.

Filled up contact form at celcom website yesterday to enquire and expidite the process. Online Customer Servive called and history repeated itself. Status still pending, why pending? The answer from them was don't know.
Have to asked blue cube..... myself. What's the contact number? OCS don't know.... isn't blue cube under celcom management? They are dealer. Isn't dealer still under celcom? How can celcom not have your own dealer's number?
Why bother call me if OCS don't know what's holding back the change of plan, and don't even have the contact for blue cube, suria mall?
What's the point of filling up the contact form in celcom website if they can't deal with their own dealers to handle change of plan?
Seriously, if can't get the process done in 24 hours then don't say can.... and when cannot, can't they just say when can it be done? Tell me don't know what's holding back. .... don't know don't call and make me rage some more lah....

Still waiting for them to change my existing postpaid plan to this..... since last Saturday.

Existing Celcom postpaid user. I Told Customer service (1111) the same thing. Few times, they kept saying they can't help me... and that I needed to go to the blue cube branch
I went to change my plan.... Did that yesterday evening, and their system was down!!!! Entire blue cube branch out for that evening. They can't check and solve my problem cause
of that. Couldn't even take a piece of pen and paper to write down my issue with their service. The person who attended to my request to changed plan last week told me maximum
wait time is 24 hours.... now more than a week still not solve. Asked them why is the status still written as "payment in progress" after I have paid the upfront payment since 1st visit,
none can answer me. They just say the system writes like that.... with no idea how to explain to me why it is so, and what does that even mean.....
WHAT DAMN PAYMENT IS STILL IN PROGRESS? TELL ME AND I'LL PAY YOU, 1 week nobody bothered to call me and inform me what's going on? I had to call 1111 few times and
they have no way to contact blue cube branch directly? Need to write email to their higher ups to contact blue cube branch? WTF


"1111" asked me to check with blue cube branch, blue cube branch system down...... Then the employee of blue cube branch who attend to my request called me back after I informed them
to come back with a solution or I report to MCMC.... She point finger at Celcom HQ... How the heck is that my concern? Your own damn internal problem, you solve it. 1 week, you didn't check
with your own ppl whether my request was completed or why it is still pending?

I have now entered a new billing cycle with my old plan... with the new plan nowhere in sight.

Still waiting since 2nd May...... celcom postpaid to another celcom postpaid plan also so slow...
Yesterday purposely didn't call to ask for update, really nobody from celcom call me back.
Enough lah, time to report to Communication and Multimedia Consumer Forum 1st. Still no solution present to me then MCMC.

Althought our case not the same. Mine celcom to celcom.
You probably have to complain as well. From previous posts by others, seems maxis giving lots of problem to people trying to port out.

Finally them changed my plan..... waited since 2nd May...

This post has been edited by 3nf0rc3r: May 21 2015, 01:51 PM


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Ask 1111 they say need check with the blue cube branch which I filed my application to change from old celcom postpaid plan to this new 1. Ask blue cube, point finger at the system. They also don't know what's preventing the change. Had to raised my voice and bug 1111 and celcom care chat few times, also kept saying they are doing their best..... will escalate to their IT Operation team etc etc... kept on being told give them time everytime i called...fed up waited for two weeks with no solution in sight then I went and file a report to Communication and Multimedia Consumer Forum. Finally today they changed my plan.