Why celcom always play dirty trick eat people credit ah? This is third time this week I send STOP ALL to some service provider that I dont even subscribe or know what it service, since all msg just show msg cannot be display. Total rm6 already this week lo. Anyone here received this msg from number below? 29911, 29999,25588 etc

This post has been edited by makky: Apr 15 2015, 06:48 PM

SAME HAPPEN TO ME

you should call celcom 1111 hotline and lodge complain get a case ID<....>

if still no solution, repeat the process for 3 times,

collect all case ID and made complain to MCMC/SKMM

posting at here wont solve your issue at all, just my 2 cents

This post has been edited by chuahcs79: Apr 15 2015, 10:33 PM

hmm how come no people complaint the same about maxis?

The problem is I called celcom few month back, they said I subscribe to the services and it was not from celcom. But if my credit expired, the service will auto cancelled until my next reload even if i send stop all service to the number. The only solution to me now is not to reload the number and buy new 1, since this problem only happen to my old number ( same problem with my wife and parent old number too ).
My maxis currently haven't got this problem yet.

Happened to my old maxis number hence I changed to celcom.

It is actually not connected to a particular telco service provider. Somehow someone managed to register your number and subscribed to the service.

Just call the telco and clarify what services that has been subscribed and tell them to cancel them. If they can't, I think you can ask them from which company are the services from.

I also lodged a complaint to tribunal and some action was taken. Now my bill is at a steady rate as what I've subscribed.

call celcom direct. no point complaint here dude...

just sharing,

if you do use a smartphone, than please check your app installed.

This sh!t happens to me as well.

I own a xpax number for few years, but I just reload and kept the number active, hardly make outgoing calls, only meant for incoming only.

Until certain period where I started to notice why my credit getting lesser despite on my usage pattern.

Only I realise is because of those culprit services which I didn't even subscribe!!!

Went to complain directly at Celcom service centre, I think around 3 times, still the same thing repeating...

I think I will MNP to other Telco once my 2 years validity is finish...

Pls pm details of action taken by tribunal and the contact details for tribunal. I think I need to do something about it!!!

Thx in advance~

To complain you need to show proof and your id to show you are owner. Thx

sms to/from premium (5 digit) number will be blocked with onexox

only can receive msg from onexox & bank tac

I complain to skmm at here http://aduan.skmm.gov.my/ and after that called the service provider number too tell them about skmm complain. Now this few day not yet receive mms or sms. But not sure if I need to report tribunal about this matter, small matter only ma..

This happens to me also. 2 times already some stupid third party service subscription from celcom wireless broadband data line thru SMS. Need to send stop SMS if not will charged RM1/2 days. I think I will terminate the celcom broadband plan and don't bother paying them anything anymore. Celcom also earn a portion of that from the third party service.

onexox & bank tac only ?
wordpress, outlook, jabatan pendaftaran, pejabat tanah etc also using 5 digit number. so this is block ?

Eh, dah boleh carry forward baki internet yang tak habis? Awesome!! Tak sia-sia subscribe pelan ni



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If intereted to join can PM me or weechat / whatssapp my number in the link.

BEWARE CELCOM CODE 27272

I kena this before... ate up my credit without me knowing... I only realise it when i see why my credits is reducing and I did not make any calls in the weekend! it is from 27272! I called up Celcom and bashed them up nicely... they said will stop it for me... let's see... Am still monitoring for now...

thanks for informing

fed up complaining till i throw away the sim ...nice number no use all celcom prepaid have this issue especially recycled number..unless 011 de less problem

donno why Celcom have the most problem others telco also have, still bearable lor

Do a proper complaint with Celcom, get a case ID.

Wait 30 days, if no response, complaint to SKMM.

You should be able to get back all your credit. Celcom will have to refund.

If you are really upset about this and if SKMM doesn't solve it, go make a police report (for fraud) and send Celcom/content provider a copy.

Solve already...celcom do refund to my account, disable mms auto receive after i got this problem.

Sad to say Celcom have the worst CS among the top 3 MNO

u should call the number stated on the spam sms/mms that send to u. ask them to cancel everything/subscription to whatever shits the subscribed u.

i kena like dis called them and lucky got settled edi. mine is bill, after half a year only notice they've been farking charging me for ridiculous craps

Change to postpaid no problems since then

Not really, it took me 4 months and 3 skmm reports for the sms and mms to stop coming and eating up my money

Well for me no problems
i unsuscribe all the things with the help of them and then i change to pospaid since postpaid is cheaper then Celcom Prepaid

go center change a new card or number

So this was charged via MMS?

Some phones are set to auto-download pushed content, that's how these content providers exploit to make money. I am not saying Celcom is totally not at fault here but they did not intentionally intend to cheat customers.

Good that they refunded.

not really just mms, it is the same for sms too.

my postpaid got no problem

my celcom prepaid XPAX WITH NOKIA STUPID PHONE ( NON SMART PHONE , NO INTERNET )
.... eaten my credit $xx within 3 days , and keep sending SMS to me , till my msg box full ...

I CANT BEAR IT , ANY MORE , THIS IS NOT THE 1ST TIME ,

I AM NOW PORTING TO OTHER AND CHANGE TO OTHER TELCO

NOW MY CREDIT IS 0.XX ONLY , BEFORE WAS RM2X PLUS
ALL EATEN BY CELCOM , I SAD.

MAY I KNOW WHICH TELCO WITH LESS SHORT CODE ( 5 DIGIT )
AND SMS SCAM ?

CELCOM PREPAID SCAM , ALL PLEASE AWARE

THE ONLY WAY , IS PORTED OUT.

I DID CALL CS , CANT EVEN TO TRACE AND NO RECORD , AND COST ME MORE MONEY TO CALL AND WAITING AND PENDING

IS " INSIDER DOING OR ANY MATTER " , DO YOU AGREE ?

This post has been edited by mycrystal88: Jan 6 2016, 06:12 PM

i got the spam sms for 5 months

logged in to Celcom OCS portal, Live Chat once a week, for 7 weeks (about 7 times)

1st chat, managed to get them to trace all the numbers charging me: 5 numbers. lodge report. got 5 case number

2nd till 7th chat all follow-up, asking for refund.

meanwhile I escalated the whole thing to MCMC twice, screenshot conversations & case numbers to them.

just b4 Christmas Day, i got RM42 airtime refund

so personally I think Celcom customer service sucks big time. UMobile also have poor response frm my sister's experience. In addition, TM unifi CS are also slow & inexperienced.

having to chase a case lasting over 5 weeks, is unacceptable no matter what technical issues they have. So far my experience shows Maxis have quick effective response compared to others, although I only use their broadband services.

hi bro , i am a poor people , only keep my celcom xpax credit for about RM1x as lower , cXlcom still want scam my credit to ZERO , is it my HARD earn money

and some more sending sms "INSUFFICIENT Amount to deduct the services... " which i never apply ,

this phone is only for calling only in NOKIA 101 phone , non smart phone , no sms , no MMS ...

i need work and spending time on my daily , calling and asking i am tired , i feel like a BEGGER.

you still with CELCOM ? i lost the TRUST and run..... , MNP and porting is only way , i did notice some telco with non 5 digit services ...

anyone share with me ? is it XOX ?

so much problem with celcom esp the spam/ eat credit thingy.

they better do something fast, because the reputation is getting very bad among the user & people

You can try Onexox Telco

this telco block almost all 5digit premium number, beside bank tac and onexox's

Only RM10 for the simcard

Just port in (MNP) to Onexox you'll get 28 MONTH AIRTIME (2YEARS 4 MONTH) and will EXTENDED (example you topup RM30=30days so after taht it it will be 29month)
10 Family and Friends to All TELCO 2sen SMS 6sen 30sec and more

Just Try if not suitable you still can port out to other telco no hard feeling just RM10

just whatsapp me 0108451266 Munir for more info