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 celcom mobile plan question, anyone sign the contract before?

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zher4883
post Apr 13 2015, 12:24 PM

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QUOTE(Croner @ Apr 13 2015, 12:17 PM)
So recently I signed 24 month for a Sony z3 mobile plan, monthly plan is RM85

When the bill arrives in, I have a long debate with customer service.
I have to pay something called early termination contract rebate fees for RM20.83

So I don't understand why am I paying something I don't need to? And rebate of what? it says the RM20.83 was divided by 24month of RM500 penalty charges, so I am not teminating my contract why I'm paying?

Secondly its not gonna refund me when I finish the 24 month contract,
I left with confused. I have an advance payment RM450 if I terminate now I have to pay RM500 it mean I brouhht the phone RM2600 Sony z3.
Anyone can answer me of this bill paymeny question?
And there was this 6% service chargEs... omg
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Did you do anything that are potentially breaching contract?
zher4883
post Apr 13 2015, 12:32 PM

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QUOTE(Croner @ Apr 13 2015, 12:30 PM)
No I am not breaching contract at all.
it's the first month bills.

Basically is like 85(necessary for advance payment for next month)+36(this month)+20.83(early termination fees)+6% service charge
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Lodge another complain to celcom, request for report number, use the number to report exactly what happenned to CFM(google it) and you they will step in to handle this problem because what celcom is charging is ridiculous.

 

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