May 2 2015, 08:08 AM
QUOTE(Croner @ Apr 13 2015, 12:17 PM)
So recently I signed 24 month for a Sony z3 mobile plan, monthly plan is RM85
When the bill arrives in, I have a long debate with customer service.
I have to pay something called early termination contract prorate fees for RM20.83
So I don't understand why am I paying something I don't need to? And rebate of what? it says the RM20.83 was divided by 24month of RM500 penalty charges, so I am not teminating my contract why I'm paying?
Secondly its not gonna refund me when I finish the 24 month contract,
I left with confused. I have an advance payment RM450 if I terminate now I have to pay RM500 it mean I brouhht the phone RM2600 Sony z3.
Anyone can answer me of this bill paymeny question?
And there was this 6% service chargEs... omg
I'm with Celcom iPhone plan, every month we have this penalty pro rata for about RM 84. No worry, Celcom actually just shows the penalty in the bill, in fact they do not charge you as in the bill, they off set it under the rebate and discount part. When the bill arrives in, I have a long debate with customer service.
I have to pay something called early termination contract prorate fees for RM20.83
So I don't understand why am I paying something I don't need to? And rebate of what? it says the RM20.83 was divided by 24month of RM500 penalty charges, so I am not teminating my contract why I'm paying?
Secondly its not gonna refund me when I finish the 24 month contract,
I left with confused. I have an advance payment RM450 if I terminate now I have to pay RM500 it mean I brouhht the phone RM2600 Sony z3.
Anyone can answer me of this bill paymeny question?
And there was this 6% service chargEs... omg
Since you are under contract, if you wish to terminate Celcom line before your contract end, then you have to pay RM 20.83 x remaining months. If you still with Celcom, just ignore it, don't worry.
Hope the above help.
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