Does anyone has experience claim from Highway toll company?
Mind to share the experience?

We and more than 10 cars got into accident whereby there's spare tyre on middle lane and it hit all our car bumper and damage was variant and involve more tha 10 vehicle in that accident.

The customer service ask us to drive to nearest exit toll to fill up the form and wait for the officer to contact us however been 10 days, and nothing heard from them.

We currently has 3 option,
1. use our own money to repair
2. claim our own insurance to repair and loss NCD, if the repair cost if beyond our own pocket money
3. the highway company officer haven't go any update.
4. We didn't hit each other car, just the spare tyre object damaged our bumper, front light, and etc.

What shall we do next?
1. we already did police report.
2. Sent to service center, they taken photo and report.
3. what is most faster process if we wanna get our car repair soonest possible?
4. how could we claim the amount from them if we using our own pocket or insurance claim?
5. Does anyone has experience on this to share?

This post has been edited by lionheart23: Jul 18 2025, 03:25 PM