Hi. Usually 10-14 calender days. u just call direct balai number to ask if ready. if only complex issue, IO will ask u to contact him/her
if u are sending to service centre, they will submit as OD 1st. to speed up process. Make sure before file close, you already submitted your case verdict else your NCD bye bye. If you dont want to submit case within 7 calender days, your insurance "may reject" the accident claims to repair. you need to check in into any workshop that handles insurance. if your car new new lets say below 5yrs, best to send to SC for car brand warranty sake.

You do not need to go ask her anything. Just bring along your ic, driving license, if u not car owner, bring that party ic copy, your insurance cover note policy, your police report & the final keputusan is enough

If you want to rent a car, you can but note the number of days after report approved not the day u bring your car to workshop. Must be company rental car or like grab with receipt. must be same CC approx & not too high for LOU loss of use refund claim. this one you do yourslf. Dont need runner or agent or workshop. Its simple but sometimes require lots of chasing very 3-4 days once

No need TP insurance policy

But police keputusan is compulsory

You can send car for repair now

Before they released the car, they will follow up with keputusan.

If that time still don't have, insurer will convert to OD and NCD hilang

If you are confident that investigation outcome will favour you

Just go ahead and send