BAD experience with My 2 cards application!!
Just received my new 2 cards at the treat fair. The sales told me to wait for sms confirmation and it should be done in 90 mins. However I have waited for 90 mins at the counter and no SMS confirmation, so I approached the card collection lady, she ask me to wait for another 5-10 mins for the first time and then another 5-10 mins for the second time than eventually stand there and waited for 20 mins (I noticed a lot of the card applicants much later than my application time already been notified and collected the cards). Finally I collected my cards and its already TWO hours. I am sure If I never went to the card collection counter, enquired and push for it, I believe I will have to wait for more than 2 hours!!
As the sales lady told me I can use it immediately for the payment via M2U. I quickly rushed back home and access my M2U and found out the bill payment via using my 2 cards is not available. So I called the help line and the CS told me due to my data is INCOMPLATE (if incomplete why you let me collected the card!?!?)...bla bla bla so I have to wait for another 24 hours in order to get it ready in M2U. Feel CHEATED!
Finally I asked the CS how am I going to know my credit card status? She told me TO TRY to use it by tomorrow! I asked can I have somebody to call me to confirm on the status. She just tried to ignore it... What kind of Bank is it!!! The so called Malaysia NO.1 (BIGGEST) bank service level!!
I am thinking what the hell is going on....I am like a fool!!!
Really disappointed with U...Maybank!!
This post has been edited by Yamy: Jun 14 2015, 11:39 PM