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U-Mobile Thread V6, www.u.com.my
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weoili
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Dec 17 2015, 04:29 PM
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New Member
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gxthelord, 2 months ago I was there. As I remember the broadband connection there is totally not reliable even for digi. Usually I will call UMobile customer service to complain about the network coverage, 0183881318. Please Please be patient with the level of customer service. They some time do ask rather stupid questions which the information had already given to them.
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weoili
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Dec 18 2015, 11:47 PM
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New Member
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QUOTE(Jane's @ Dec 17 2015, 08:31 PM) Calling their Helpline itself requires a whole new level of patience, because they never seem to pick up!!! Subscribed to UMI, credit deducted, but was told that I'm still not subscribed to any UMI plans when checked. So decided to call the Helpline, but no one picked up despite numerous tries from 12-6pm. Crazy Totally agreed with Jane. So far I normally wait for 15 -35 min on the phone which most of the time I leave the phone till someone answer. Sometime I would just rather email them and CAPS out my frustration and problem. The most annoying part is when pick up the customer service don't know how to speak in english.  The level of customer service training provided really questionable for most of them. I really hope these UMobile management really take action on this.
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