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 U-Mobile Thread V6, www.u.com.my

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Jane's
post Dec 17 2015, 07:31 PM

Getting Started
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Junior Member
72 posts

Joined: Sep 2011
QUOTE(weoili @ Dec 17 2015, 04:29 PM)
gxthelord, 2 months ago I was there. As I remember the broadband connection there is totally not reliable even for digi. Usually I will call UMobile customer service to complain about the network coverage, 0183881318. Please Please be patient with the level of customer service. They some time do ask rather stupid questions which the information had already given to them.
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Calling their Helpline itself requires a whole new level of patience, because they never seem to pick up!!!
Subscribed to UMI, credit deducted, but was told that I'm still not subscribed to any UMI plans when checked. So decided to call the Helpline, but no one picked up despite numerous tries from 12-6pm. Crazy
Jane's
post Dec 20 2015, 12:00 AM

Getting Started
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Junior Member
72 posts

Joined: Sep 2011
QUOTE(ace-user @ Dec 19 2015, 09:08 PM)
Just bought Umobile Power Prepaid today, top up RM10 and got free 1GB. I don't really understand how this work though.
1) I will get 1GB every month and can use it even when my credit expired?
2) After I top up RM10 means I have RM15 balance now, can I use the RM15 to purchase data or is it only for calls?(cuz I can't find the purchase data menu in *118#)
3) What's the speed after finish using the 1GB?
4) How do I change from the current Power Prepaid to U28 or other prepaid plans?
Hope someone can help me out here, first time using Umobile and also prepaid. Was on Maxis postpaid previously. Thanks smile.gif
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1. Yes, you will get 1GB every month based on the cycle from which you first reloaded the RM10. BUT, you have to have an active account to use it. (If expired, cant use at all)

2. The remianing credit balance of RM15 you can use it for anything, including calls and also buying data packages, as long as account is active. To subscribe, dial *118*3*1#

3. The speed accoding to UMobile is capped at 64kb/s IIRC, but from experience it's about normal 3G speed (H, not H+)

4. Not really sure. Personally think that the Power Prepaid plan is the best from UMobile atm.

-Also, you get 15 min of free calls daily to UMobile numbers for each day your prepaid is active.

Hope this helps.

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