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 U-Mobile Thread V6, www.u.com.my

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CnY Garage
post Oct 4 2015, 11:56 AM

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QUOTE(kroul2 @ Oct 3 2015, 08:20 PM)
Oooo.. btw, any postpaid bills right? I also heard that you can pay your bills at any 7-E stores by just bringing a hardcopy bills
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yup any umobile postpaid bills (broadband, phone bundle, Enterprise plan, Voice plan) and prepaid top up ( prepaid broadband, normal sim pack.) cool2.gif

WITH discount brows.gif
CnY Garage
post Oct 6 2015, 01:43 PM

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haha why discussing celcom pulak =.=
when contract end just look for me to go to umobile hehe
CnY Garage
post Oct 7 2015, 10:46 AM

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QUOTE(makasim @ Oct 6 2015, 03:42 PM)
Can cnygarage contact me regarding my umobile deposit. I whatssapp you 2 months back still status unread. How come the money did not appear in my bill statement.
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please pm me with the details

QUOTE(work_tgr @ Oct 6 2015, 05:06 PM)
U28, I thought monthly payment is at most RM30 (include Gst),  but I was charged RM31.80, why?
Another thing,  I received sms that Free YouTube & Tonton from 2am-10am,  is it true? In this duration,  no data charge?
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QUOTE(digilife @ Oct 6 2015, 06:21 PM)
U28 just pay rm29.70 should suffice  if you pay through U Center, if you pay through Dealer, you pay rm31.80 & the extras would be credited back to your ac as extra credit to offset the next mth bill.

icon_idea.gif
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ya because normally dealer would pay the INTEGER bill amount, and umobile would automatically credited the 6% back to u
which means,let say ur bill amoun 29.7
if u are telling a dealer to pay RM 30 bill, he charges u RM 31.8, in fact the bill is paid by RM31.8, so ur next bill starting would be -2.1
so u might tell them u wanna pay RM 28, they charge u 28+6% = RM 29.70, so ur next bill starting would be 0

and the free youtube daily is only 500mb, after that would charge ur data
CnY Garage
post Oct 8 2015, 03:26 PM

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QUOTE(mrbs84 @ Oct 8 2015, 01:36 PM)
I just port my digi postpaid (2GB/RM 50) to umobile P70 (7GB/RM 70).

Still not active yet, is that a good plan? Any hidden charges?

Paid RM 74.20 for  advance payment.
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haha first bill got RM 10 stamp duy
itemized bill RM 3
6% gst
1st bill is pro rated

paying bill / subscribe plan with me also got discount tongue.gif
CnY Garage
post Oct 9 2015, 05:15 PM

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just to to announce the prepaid convert to postpaid with official method would bring forward the prepaid credit into the postpaid bill on 2nd month

i offer that conversion without changing sim card but do a small charge tongue.gif
CnY Garage
post Oct 16 2015, 10:46 AM

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did not have any expectation on B card / U card or any redemption systems
CnY Garage
post Nov 5 2015, 10:24 AM

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QUOTE(cybpsych @ Nov 5 2015, 09:37 AM)
why atm?

just create a Self Care account https://www.u.com.my/selfcare/login

then pay using your credit cards.
*
u can't pay thru self care after u terminate the number
ATM still a valid option
CnY Garage
post Nov 9 2015, 11:03 AM

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QUOTE(sbanboy @ Nov 8 2015, 08:15 PM)
by the way is still there a problem porting out of Maxis to other networks ? I heard that Maxis has been stalling the port out process
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QUOTE(chuahcs79 @ Nov 8 2015, 09:58 PM)
no problem at all...

apply mnp at saturday and sundat afternoon fully mnped..
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yup back to normal now as 1 day for the whole process IF u successfully get the Message from MAXIS to reply YES to confirm for the port out request cool2.gif
CnY Garage
post Nov 10 2015, 11:24 AM

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QUOTE(harin15 @ Nov 10 2015, 01:40 AM)
Hello guys. Im totally new here so I don't know where to post. Sorry anyway.  Ok. Im new to u mobile too.I wanted to ask u all that my line bar is full and sometimes no line(seldom). But I cant received or call anyone. I can msg sometimes when there is line.Is there anything should I do.im using Sony Xperia z2. Umobile RM70 package.
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can't received / call anyone is abnormal, especially when Full bar

1. put in slot 1 if dual sim phone
2. exchange a new usim @ center
3. call customer service to reset ur line due to poor services

hope these are helping.
CnY Garage
post Nov 14 2015, 09:55 AM

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QUOTE(cybpsych @ Nov 14 2015, 09:41 AM)
*118*2*3#
*
haha ya this can check the data balance
but checking FREE CALL and SMS balance really need to sms USAGE to 28118 tongue.gif
CnY Garage
post Nov 15 2015, 01:39 PM

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QUOTE(YellowHornet @ Nov 15 2015, 12:41 PM)
For those who port into umobile from maxis mind sharing the experience with mobiles network? I hope that I won't make the wrong choice by porting in.
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try ur network first with (prepaid sim only RM 8.5 ) around ur Working area/ living area before decide to choose any network because there is only suitable network but no perfect network. then may port in with me to enjoy discount rclxms.gif

hope every1 get the best and suitable 1 among all these poor service providers sweat.gif
CnY Garage
post Nov 20 2015, 11:05 AM

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QUOTE(ZyD86 @ Nov 19 2015, 09:52 PM)
What happened if i spamming subscribe mbday?
will it accumulate the data quota?

Eg:
3xmbday will i get 1.5gb for a day?
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u can't get another MB plan before current 1 is EXPIRED

so not available to spam it.
CnY Garage
post Nov 22 2015, 10:54 AM

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QUOTE(johntg100 @ Nov 22 2015, 12:11 AM)
Got any user's here their credit being deducted every time you use the 28118 shortcode to check balance?

Mine got last month my MB88 bill got extra RM2.85 for VAS content download.

My number cannot make calls and SMS how can this charges be added?

Last time was free of charge now they start incur this without informing customers?
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actually they started to charge since 2 years ago,

2 years before is foc for SMS with ur MB plan, but lots users using it to SPAM ads sms
so now is charging RM 0.05 per sms

u may check the balance by Apps My U mobile / dial *118*2*3# or thru the Gateway of the MiFi for free

This post has been edited by CnY Garage: Nov 22 2015, 10:54 AM
CnY Garage
post Nov 23 2015, 02:56 PM

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QUOTE(johntg100 @ Nov 22 2015, 09:19 PM)
No it's not as straightforward as you mention. I believe uMobile is playing games with their subscribers intentionally tricking their subscribers to use the shortcode by force to know their quota balance.

Their USSD *118*2*3# method is buggy and sometimes don't show "off-peak" quota balance only daytime balance quota. Certain months it list your quota in full and sometimes it doesn't.

While at night their USSD service always down for maintenance and inaccessible, so the only way to find out your quota is force you to use the shortcode method which is chargeable.

As for the Android app, I don't use my mobile broadband SIM inside a smartphone and don't intend to in future, my smartphone very hard to remove and install SIM, it is always in my USB modem.

Always pull in and out, my modem SIM holder sure gets loosen and damaged in long run.

That's 1 issue.

Also uMobile Mobile Broadband seems to block many ports and lots of services that you can access.
Their peering with Europe is so bad that many VPNs based in Sweden, Romania and France would fail for timeouts.

Even more angry is that my old PC has its CMOS battery already drained, so I rely on internet to sync my time.
Windows internet time synching uses SNTP port 123 to connect to their servers. You don't believe me try using uMobile and sync your Windows time. It always fail because the port is blocked.

When using TM, Celcom or even DiGi no such problem.If you say its security protection, why other operators can uMobile cannot?
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thats too technical for me rclxub.gif
as an umobile user and dealer, what i believe is they rather to save the cost than playing any tricks, because mainly they aim light usage users and consumers that looking for low price plan rather than BEST coverage or BEST speed or BEST service tongue.gif
so they start cutting lots benefit to get some profit including shorten the validity for new prepaid, shorten the PASSIVE period, NEVER able to share/transfer prepaid credit, couldn't cancel itemized bill thru self care....

QUOTE(cfa28 @ Nov 23 2015, 08:36 AM)
Actually, how is the U-Mobile Data Networlk recently

Currently using Digi cos they gave me 50% discount on their 2GB Plan.  Paying only RM24 instead of RM48 but gonna expire in Jan 2016

I did use U-Mobile for few mths, last time their U28 had only 1GB and was quite satisfied but I cancelled it when Digi gave me the offer

Now need a new Data plan cos unlikely for Digi to extend the discount
*
the smarter and safer way still the same, get a prepaid to test hahaha, what i can tell is 4g ready places considered stable for now, some 3g only places currently upgrading then might interrupted.
CnY Garage
post Nov 26 2015, 04:56 PM

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QUOTE(johntg100 @ Nov 26 2015, 01:58 PM)
You don't make your customers sign Personal Disclosure agreements if there's nothing hidden in place instead you create awareness through campaigns and the media.
Why don't you tell the customer staff, can I take back the form back home and read it clearly first? If I feel it's appropriate after reading through properly and feel it's fair, I sign it and hand it back to you with me retaining a carbon copy for proof of acknowledgement?

Can a not? Must sign immediately in so little time? You can't even demonstrate that you understand my last post and you expect people to read through more than 2 full pages of gibberish lawyer language in a short time while registering your line?

I wonder if you really have bought or sold a house before instead. Do you have your own lawyer accompany you before? Do you sign immediately on the same day if the contract was prepared by the other party before properly confirming their contents?

Do you retain a carbon copy of what you've sign just in case the other party amend or modify its contents in future without your knowledge?
Quite the opposite actually. I want to stress that if the customer does not receive a carbon copy of what he had signed, all claims that is made in the agreement should be NULLIFIED or MADE INVALID immediately without notice.

A contract is a mutual agreement that is made between 2 parties and none should be kept uninformed.
You cannot make one party sign a document and only the other side holding the official proof alone. In fact in real official signing events you even need 3 neutral witnesses/ respected trustees to oversee the signing ceremony took place with 2 parties mutually agreeing to accept the terms.

It CLEARLY show that you did not even understand my previous post let alone you want to argue about not reading gibberish agreement forms?

Even TM registration forms have 3 layer copies, one being the original top later and 2 carbon copies(yellow and blue) beneath. After you signed the forms, the customer is given back a carbon copy for proof.

This is not the case with the Personal Information Disclosure forms which were recently introduced to the public. Customers are made to sign them without given any carbon copy to hold which makes the entire process really "dubious". The staffs would just pull out the form and just ask the customer, "You sign here and here, that's all". They don't even tell you or take the time to explain carefully what the form is actually is unless you're alert enough to turn to the front page and read the "Title" of the document.

uMobile is one example. The other is Public Bank.

I urge Malaysians to deal CAREFULLY with them when making over the counter transactions the next time.
You don't know that many of our government official family members are actually running our national corporations?

Given if you're in their position, would you protect the interests of the public or your own family's companies/businesses?
*
After reading your long explanation, I agree with you. The fact is just same as what you mentioned, there are too many leakages and we are lack of protection on these subscriptions especially for Telco, IC abused easily, and hardly to waive the BILL that created by the conman, due to lack of knowledge and relative support. As a Telco dealer, I can tell how poor knowledge of my customers on these issues, therefore sharing experience or knowledge here is necessary for us to increase our awareness of our rights. I do explain clearly on the charge, t&c, help to check on billing issue like (virus sms, roaming charge, suggest for suitable plan to reduce charges...), but what Lost andFound telling is true as well, Malaysian prefer a EASY way than a SAFE & SMART way like, transfer ownership or usim replacement without owner present, getting a prepaid internet package without understand how to subscribe / renew, separate supp line to prepaid without notice of 1 month locking period by DiGi/ Maxis.... doh.gif

btw, thank You for your information.
CnY Garage
post Nov 30 2015, 06:17 PM

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QUOTE(nill @ Nov 30 2015, 01:54 PM)
where near Putra Heights/Subang Jaya van transfer number?
i want to switch Celcom to Umobile.
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hehe u may transfer with me to enjoy special discount biggrin.gif
CnY Garage
post Dec 4 2015, 10:25 AM

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QUOTE(Passers-A @ Dec 3 2015, 05:48 PM)
1. guys, I using u28 plan and just now I paid the first bills through cimb clicks, the bank already deducted money but umobile just sms me the transaction failed but my bank already deducted my money how?

2. And how to check the data renew date? Is it renew it on 1st day of every month?

3. Last question, my plan only Rm28 but why umobile charged me total RM68

Total Current Charges RM68.759
SR Advance Access Fee (U28) 28.000
SR Access Fee (U28) 23.333
SR Itemised Bill Statement 3.000
Other Charges Stamp Duty 10.000

Thank you.
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1. wait and check again, bank transfer is not recommended btw
2. renew on every 1st day of the month, YES
3. i believe u MNP to umobile, because u didn't pay any during registration, therefore 1 month deposit advance is charged on first bill

ADVANCE ACCESS FEE 28 = 1 month deposit

ACCESS FEE 23.333 is your pro rate bill of the month i believe u around 5/6 november only start in umobile

and also might paying bill with me to enjoy discount tongue.gif

QUOTE(sumyt @ Dec 4 2015, 10:13 AM)
First month on Umobile registered on 3 November 2015 . u28 plan .

Umobile first month bill
03-11-15 to 30-11-15 *fine eventho my actually successful port out date was 10/11/15 .

Monthly charges : RM50.60 (why ??)
Usage charges : RM1 
Stamp duty : RM10
GST : RM3.10

Total bill : RM64.70 ***** I hardly even use the plan , OK the call have exceed like 1-2 minutes thats it .

I would have expect smth RM28+RM10 + GST -.-
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yup same calculation as above, 20/30 * 28 = 18.666
1 month advance deposit = 28
+ your exceed 1-2 minutes call is around RM50.60

and also might paying bill with me to enjoy discount tongue.gif
CnY Garage
post Dec 30 2015, 04:59 PM

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QUOTE(Hun Eung @ Dec 27 2015, 03:01 PM)
I try to port 2 prepaid nos. from Maxis (previously postpaid but been converted to prepaid since more than 5 years ago, no package signed previously and no outstanding balance before conversion from postpaid to prepaid) to U-Mobile and both get rejected. Try to call the no. 018-388 1318 stated in the reply but can't get through. Anyone knew what's the issue? Back a year or two ago, had port few nos. around different Telco and hassle-free procedure.
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normally MNP from MAXIS prepaid to any other telco, rejected due to below reasons

1. didn reply YES while receive the confirmation SMS from 23400
2. number inactive

CnY Garage
post Dec 31 2015, 11:56 AM

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QUOTE(Hun Eung @ Dec 30 2015, 08:34 PM)
All nos. in use. Out of the 3 nos., only 1 receive the confirmation SMS and when I realise the SMS, it's pass the time. But, for the other 2, straight reject.
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currently digi /maxis /celcom also trying their best to keep their customers

previously only 1 out of 10 customers not receiving the Confirmation sms,but now is about 50%
so u need to F xx K them up about not receiving the confirmation sms

CnY Garage
post Jan 2 2016, 06:25 PM

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QUOTE(acbc @ Jan 1 2016, 01:00 PM)
I MNP out from Celcom on 30/12. Approved on 31/12. Now already on U50.
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should be p50 hehe
QUOTE(brutus @ Jan 2 2016, 09:31 AM)
Guys, anybody here subscribed to the following plans?

Principal Line- Hero Postpaid P70
Sub Line- Member Line + TalkPlus

Since the member line only able to share data, the voice call is Pay per Use. Was wondering whether can add on monthly the TalkPlus to the member line as 80mins is enough for my sub line.
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actually no need to subscribe talkplus, because the call rate is same RM 0.1 / min, talk plus also same RM 8 for 80 mins
cool2.gif

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