this is really ridiculous, and is totally unacceptable. asus seriously has issues in choosing their service center operators here in Malaysia. how in the world could the laptop be missing while it's under their care? it's obviously an insider's job to me. a laptop submitted to be repaired since last year, having unresolved status for such a long time, until reached the point it was declared missing. come on asus. that is so unprofessional.

i think this is a serious case that should get the attention of consumer tribunal.

right, pm ASUSmy (https://forum.lowyat.net/user/ASUSmy) to see if they can shed some light on your issues. there is an ASUS Malaysia at fb. might worth a try also.

which service center is this?

this service center again. we all have heard stories about it since many years back. now they keep thieves inside it :/

maybe doesn't work in this case, but maybe loss due to the absence of laptops. however imo it's more practical to ask them to keep their promise, i.e. giving the owner new replacements, at the shortest and definitive time frame.