Mar 25 2015, 05:24 PM
QUOTE(babyiezz @ Mar 25 2015, 04:14 PM)
Hi,
I have been trying to contact asus via email but no reply. i hope u guys can help me here on which channel should i go thru.
I have sent my laptops to be repaired at Asus Service Center on 9/7/14. After waiting for few weeks, i called and asked. They keep telling me that my laptops is still undergoing some sort of maintenance. Only after few months of chasing, they told me that my laptop is missing. They hv promised to replace my laptops wth new ones as I have just bought the previous ones but until today no news from them. I hv enquire many many times regarding this but nothing happens.
Pls advise.
3 choices, I have been trying to contact asus via email but no reply. i hope u guys can help me here on which channel should i go thru.
I have sent my laptops to be repaired at Asus Service Center on 9/7/14. After waiting for few weeks, i called and asked. They keep telling me that my laptops is still undergoing some sort of maintenance. Only after few months of chasing, they told me that my laptop is missing. They hv promised to replace my laptops wth new ones as I have just bought the previous ones but until today no news from them. I hv enquire many many times regarding this but nothing happens.
Pls advise.
1. Directly contact ASUS or ASUS MY on this matter, usually their PR will solve this type of issue better.
2. Post on the web and whatever places you can think of to gather attention till someone automatically contact you to solve the problem. This is Malaysia, and the general rule is "you don't kecoh, you don't get it".
3. Report on consumer tribunal regarding this.
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