As I bought from FragranceX before , I can tell you that it is "just brought online and wait for the parcel to arrived" .
If you buy more than RM1K , Pay with your usual Paypal (first time you might get blocked , wait for a call from your card issuer and say it is legit, then they will unblock you)
payment went thru and just look at the DHL tracking that they send to you.
Normally nothing happen in the first 5-6 days (it sits at the warehouse because US side flag it as a danger item) , then it will travel to HK, then KL then to wherever your city/town is ,
then it will sit there again , for 1 week or 1.5 week , then when you see clearance process complete , DHL will call you. You will pay the GST and a RM50 clearance fee. DHL will do everything for you ; signature of deputy director of Pharmacy, the legwork, until the parcel is cleared.
Depending on the state(Penang is the worst as bro Maxtorxxx informed) , you might or might not get a warning letter from Dept of Health, in Sarawak it went thru okey.
My parcel took 18 days . and the actual travel from US to KL took only 5 days, the rest is waiting for customs both sides .
Then again ,I heard that if you buy from them around 70usd (which is RM280) , use code "free69" then they will ship it using USPS and all this DHL hassle would be avoided. You will get it via POS malaysia.
I have had bad experience with Customs/Pharmacy dept in Sarawak some mths ago. Parcel withheld & only released after few calls & a appeal letter. hey told me its last warning for me as they have my record in their system ( i was served notice of warning 2 times previously). I wont / cant order from Fragx anymore. I dont think DHL cant help to get the release...i wouldnt mind paying them clearance fee if they can do it. Oh yea, the delivery mode of DHL vs USPS seems to be random system-generated....i requested FragX to use USPS for my order but they say cannot so its no more for me.