Celcom Celcom Mobile Internet [MI] V6, Xpax24 Instanet 1Malaysia Frendz Magic
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 May 8 2015, 02:21 PM
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#1
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia  
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I called to Celcom Customer Service just now to enquiry about the First Basic 38 3GB data promotion. The CS confirmed we will always have 3GB month as long as we keep the line active.
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May 10 2015, 11:29 PM
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#2
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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QUOTE(bingozero @ May 10 2015, 08:51 PM) Which one is correct? " You will enjoy the promotional offering of 3GB Internet and 3GB WiFi as long as you are active with FIRST™ Basic 38 plan if you sign up within the promotion period. " This is what stated in celcom website under First Basic 38 plan |
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May 12 2015, 12:35 AM
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#3
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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Anyone from Maxis Postpaid MNP to Celcom First Basic 38 plan?
How long is the process takes? |
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May 13 2015, 11:37 PM
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#4
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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QUOTE(fuadfadz @ May 13 2015, 05:25 PM) just mnp to celcom first basic 38 last week from maxis. takes freaking 5 days That's bad... I heard from maxis to celcom will take sometime... I think this is true now |
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May 18 2015, 04:56 PM
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#5
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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Anyone know how to activate call forward with calcium postpaid?
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May 30 2015, 11:20 AM
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#6
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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I successful ported from Maxis (postpaid) to Celcom First 38 plan since a week ago, but the strange thing is the operator logo showing is Maxis instead of Celcom. I have double confirmed with Celcom customer service, but they cant tell me why the logo wont change to Celcom.
any thought? |
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May 30 2015, 03:41 PM
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#7
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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QUOTE(cybpsych @ May 30 2015, 02:11 PM) try do a manual network search, lock to Celcom. after that, change it back to auto. I tried manual search but only celcom network not in the list... restart the phone many time but it doesnt help QUOTE(zr125 @ May 30 2015, 02:39 PM) same as mine, but i ported out from digi. not sure why.. please let me know or i will tell you if we happen to find the solutionThis post has been edited by Dozz: May 30 2015, 03:41 PM |
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Jun 2 2015, 11:14 AM
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#8
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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I ported my line from Maxis postpaid to Celcom First Basic 38 plan. Have been using their services for nearly a month now, here my feedback :
- 4G and 3G speed are fast most of the time and signal strengh consider reasonable good. - Customer service (care line) are disappointed , most of them don't have enough product knowledge and the way their talk is not professional at all. |
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Jun 3 2015, 08:30 PM
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#9
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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Anyone here using call forwarding service? Seem like Unconditional call forwarding service was down... keep getting error since weeks ago. Call customer service, they always said will submit a report to IT/Network department, after that i heard nothing from them... >.<
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Jun 10 2015, 08:26 PM
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#10
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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QUOTE(bitcomet79 @ Jun 10 2015, 12:50 PM) Can IOX extend 1 or 2 yrs ? ......tia Yes, it can  |
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Jun 13 2015, 09:00 PM
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#11
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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QUOTE(jesper_kwang @ Jun 13 2015, 02:18 PM) Is that celcom first basic no auto roaming? are you port in or new customer for celcom? |
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Jun 15 2015, 11:14 PM
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#12
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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QUOTE(jesper_kwang @ Jun 15 2015, 09:37 PM) From hotlink to celcom basic, but no auto roaming. I guess can request for autoroam. Any bro encounter similar case, any additional fees? I assume your auto roaming mean international roaming? By right, you have to be with Celcom at least 6 months then you can request to activate international roaming . If you are port in customer and less than 6 months, you have two options 1. Pay RM200 or RM300 deposit to activcate roaming service 2. Provide the bill from your previous service provider to prove that you have international service activated before. |
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Jun 16 2015, 11:29 PM
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#13
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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QUOTE(chuahcs79 @ Jun 16 2015, 07:58 PM) deduct 50 cent is not main issue, TOTALLY AGREED! main issue is the helpline is quite useless and helpless,.. they basically reading out what their monitor screen show them to you,..  I ported from Maxis postpaid to Celcom Postpaid. Celcom CS are uesless, no product knowledge, dont understand what customer want, even a small issue they cant even advise, they only know to say " ok i will help you to create a report " !!!! Eventually problem is not resolved for weeks! in term of customer service, i would say Maxis is far better than Celcom! |
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Jun 22 2015, 03:22 PM
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#14
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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QUOTE(Lineage @ Jun 21 2015, 10:20 PM) I'm using First 38 for almost 2 months..Noticed that the celcom line is not as good as Maxis.. I've been using forFirst 38 for 2 months too! I'm facing these problems:- 1. Frequently changing from 3G to H and 4G at the same place 2. Sometimes facing very poor signal, unstable signal even though at same place 3. Sometimes after disconnect from Wifi, it connect to data, but got upload no download(can see upload arrow is blinking but not download) <--- when this happen, either I need to wait for a quite long time in order for it to actually "online" or I switch to flight mode for 3-5 sec and off flight mode to get online) Those problems I'm facing not only happen to my phone and also my friends who using this plan.. Anyone facing these kind of problems? Yes, I'm facing EXACTLY the same problems too... data connection not stable and i hate it the most when it show full bar H+ but it won't move at all!!! I read other forum, i think many users facing this issue also. Beside that this, the speed of it 4G network is faster than Maxis.. i can easily get 50Mbps and above . |
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Jun 22 2015, 08:24 PM
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#15
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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QUOTE(Lineage @ Jun 22 2015, 07:15 PM) Fast or not doesn't matter..since H+ is fast enough for daily usage..but its not stable..which frustrated me.. Did you call customer service and make a complain?  I already complained and report was created, now waiting for respond. |
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Jun 22 2015, 11:35 PM
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#16
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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QUOTE(Lineage @ Jun 22 2015, 09:32 PM) Not yet, want to gather more info..since now seems like most of us also got this issue..I will make a complain.. Yeah hopefully Celcom can hear us and improved and fixed the issue soon |
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Jun 23 2015, 12:05 AM
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#17
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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QUOTE(Lineage @ Jun 22 2015, 11:44 PM) Just write complaint in OCS.. Yap, i called them instead |
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Jul 16 2015, 10:52 AM
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#18
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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QUOTE(vostro78 @ Jul 11 2015, 11:01 AM) celcom cs always find excuse 1. they ask what we do for the free online, if we say we download apps, they can cannot download apps 1. stupid. if u say suft net they ask u what phone wat browser.. next time i should just told that i on for whatsapp only. Celcom CS simply no product knowledge, not professional at all... worst! |
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Jul 21 2015, 11:22 AM
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#19
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Senior Member
2,149 posts Joined: Aug 2005 From: Malaysia
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I saw one the shop still selling Internet Of Xpax (IOX) sim package.
I wondering once it is activated, it will automatic change to Magic SIM plan ? or IOX ? please advise. |
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