QUOTE(sunfl0w3r @ Oct 9 2015, 10:08 AM)
Hi
A few questions to help convince my husband further
1) what happens if they send faulty/wrong item to the warehouse in china? Is there someone to check for me and return if faulty?
2) what if i recieve faulty/wrong item in malaysia? Hv refund service?
3) if 'sangkut' at customs do i have to pay extra? Or already covered in the price quoted earlier
4) how do you recieve payment? Hv to pay in full?
5) can i arrange time and date for delivery to doorstep? Cos both working, cannot be sitting at home waiting all day
Thanks
Hi, Below here are my replies for your questions:
1. Warehouse in China can provide checking on the goods. Some checking fees will be incurred depends on the size and quantity of the item.
If Let say you buy 20pcs of Wine Glasses, warehouse need to do inspection for every glasses, it might cost you some fees maybe around RMB10
If Let say you want to check a bathroom set, maybe it will cost you additional RMB15-20 as checking fees.
But please bear in mind, some easy broken items, normally the seller will put up a wooden rack during the delivery process.
IF you request to check on the item, Warehouse ppl need to dismantle the wooden rack and rebuild another new wooden rack after checking.
This will cost you the checking fees plus new wooden rack charges - wooden rack charges is depends on the dimension of your goods.
2. Once the goods reached Malaysia, you found out some faulty on the goods. As an agent can help you voice out to the seller and ask for refund,
but usually the seller will ask you refund the goods first, once they've check, they will replace a new one for you.
During the refund process, all the delivery charges which incurred will need to bear by the Buyer.
3. The delivery charges already included those fees which need to pay custom, therefore no need to pay extra.
Just the matter of time how long the goods will be sangkut at custom. Sometimes few days, 1 week, and I've experienced before client's goods sangkut around one month at custom only got released.
4. I have my own company bank's acct number, need to pay on goods money+agent fees in full only I can proceed the orders.
Once you make the payment, I will issue you an official receipt
Delivery charges need to pay before the goods ready to ship out from China.
5. Normally warehouse in Malaysia can not arrange time and date to deliver the item, as they have too many stuffs in the warehouse need to clear everyday, therefore they can't fulfill this kind of arrangements. I know this is the most inconvenient part, we have voice out many times to the Warehouse, but they still accomoddate with us.
But they will call one day in advance before the delivery.
Thank you