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 Anyone here using FRiENDi ?, New telco using Umobile+Maxis coverage

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tinyorange
post Jul 31 2016, 12:22 AM

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Joined: May 2012
I brought my Friendi sim pack from mynewscom 1utama just now.

The staff try to register by key in *119#. It ask for IC/Name/Address/City, and finally "outlet ID", which he key in 0018 but popout "This is not a valid selection".

He tried to call around asking for help but not any solution. Finally, he asked me to try similar step to register after home.

Just tried but can't. Anyone can help to register? Sweat.... cry.gif

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This post has been edited by tinyorange: Jul 31 2016, 12:24 AM
tinyorange
post Aug 2 2016, 12:23 AM

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Junior Member
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Joined: May 2012
QUOTE(eddievh @ Jul 31 2016, 10:30 AM)
Try call cs and ask 0113812 3456
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QUOTE(omega10 @ Jul 31 2016, 01:17 PM)
Friendi Facebook customer support is very responsive. You may try.
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QUOTE(coolstore @ Jul 31 2016, 01:36 PM)
it happened to me too getting from mynewscom

wasted so much time there, finally took the receipt (remember get your receipt) to proof bought sim card from them

go home tried it until it go through in the evening time

if still not work out, got to call friendi cs
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It take me two days. The customer service of Friendi, specifically Jack and Dillion, are very responsive, they called me more than 10 times to follow up.

Finally success after icon_rolleyes.gif
1)during the registration process, when it ask "putting IC# or passport#", dont put #after the IC, jz IC alone is enough
2)the outlet id is always 3 digit, mynews.com one utama told 0018, actually is 019
3)change from non-smart phone to smart phone (i put Friendi sim to my samsung C3222 after home, it fail to register even the two step above until customer service advice to my samsung Note 4)

Thanks for the suggestion from all.

This post has been edited by tinyorange: Aug 2 2016, 12:24 AM

 

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