Hi, we have replied to you via PM.

TQ/Tee

The downtime is very minimal, mostly less than an hour. In fact, your unifi will still run for few days after technician install the Maxis router.
The proper process you need to go through is to apply for Maxis fibre from agent/Maxis centre. Inform them you are switching from Unifi, show them your bill if they having problem finding your address in the system. Maxis will give you a transfer ID which you need to go to Tmpoint to do thumbprint. TM will also ask you to pay 1 month bill, any balance prorated after that will be refunded back to you.
Then just wait for TM to approve the transfer, usually will take few days. Once TM green light your transfer request, Maxis will arrange installation. They just plug in router to lan 2 of your BTU, and do some configuration, then your Maxis fibre is ready.

If you are looking at fibre +postpaid, can also check out Celcom Digi. At least their mobile coverage far better compared to Unifi.
I believe so. Prices should drop across all ISP. Whether you get cheaper price or free upgrade that's to be announce by individual provider.

Hi Sifus, I need some technical help here.

I was on Maxis Fibre 100 Mbps. Last year, Maxis called and offered free upgrade trial to 300 Mbps for one year. I took the offer and Maxis changed the modem from Huawei to ZTE.

After one year (i.e. the free upgrade expired), I called Maxis to downgrade back to 100 Mbps. I was told it will be done in three business days.

On the third business days, my plan was downgraded to 100 Mbps (received email confirmation from Maxis) but there was no Internet connection. I've restarted my modem and router many times but nothing works. Called up Maxis and they sent a technician to check cable. Confirmed no issue with the cable.

It's already been few days without Internet. Had to rely on mobile Internet which is quite bad in my place.

If anyone know where to check, please help.

Thanks.

Oh, then it is TM infra. I'm not sure why though... I used my own router, does that make any difference? I guess no.

Depends on who pulled and own the fibre network.

Maxis pull fibre all over places and put necessary server, switch, etc - Maxis infrastructure

TM do the same - TM infrastructure.

TM's infrastructure is also known as High-Speed Broadband Network (HSBB). Government also invested into expanding HSBB.

--

Gomen makes it compulsory that an ISP owning infrastructure must make it accessible to other ISPs. A whitelabel solution so that we don't need all 10 ISPs pull own cable to the same premise. Share the last mile.

The price that an ISP quote to another ISP interested to use its network is governed by MSAP. So there cannot be overcharging preferential difference between one ISP to another. That's why when new MSAP 2023 is published, all ISPs were expected to reduce price and their interconnects is supposed to be cheaper since March 2023 (now in November, are we feeling the MSAP actually taking effect?).

Maxis, Digi, Celcom, Astro all have signed contract so that they can offer their own brand fibre subscription but using HSBB as last mile.

So depending who owns the fibre available at your place, you might be served by Maxis using its own infra, OR, you might be served by Maxis using HSBB infra.

If your area is wired using HSBB, you actually have option whether to go Unifi, Maxis, Digi, Celcom, U, ....

inb4 TNB's Allo, TIME, so many other small players and also SACOFA, etc etc that I don't have a need to find about

they only share the physical fibre cable.
At exchange, logically we will split and follow different path, depending on what your individual ISP set for your exchange.

Actually, if you really test hit foreign IP twice or more, each test will follow different paths once it exits your ISP's network.

that depends actually, as back-to-back connection can take wildly different path than the previous connection to same IP.

although people sworn Maxis' routing is better optimised than Unifi's.

How is your speed test? Are you one of those that can reach 300mbps or do you belong to the group where speed is capped below 300mbps by TM?

How is it better

Curious do you have any comparisons with TIME?

Contemplating to move due to cheaper 2Gbps plan on Maxis

TM or Maxis NGBB infra?

I heard mixed feedback about Maxis on TM infra. Still considering whether to move from TIME to Maxis as well.