Feb 17 2015, 03:42 PM
QUOTE(ati radeon @ Feb 15 2015, 04:04 PM)
Guys, i am a subscriber of maxis fiber at taman sri sinar segambut.
My fiber connection is down since friday night, 13/2 around 9pm until now!!
Made a few calls to support and they logged the case, no news or improvement till today. any of you experience the network down in your area?
If it is not network problem, could it be the TMnet modem itself?
the POWER, and LAN are both blinking. DSL is totally off. VOIP in red blinking as well.
Can we just report to Tmnet instead to get a replacement modem rather than wait and wait?
Stupid maxis. Worst service ever. My internet was down since monday last week. And today the TM and maxis technicians were supposed to come to my place at 2pm. I waited from 2pm to 3pm and only maxis technician came. The TM guy didn't turn up at all. What the hell. My fiber connection is down since friday night, 13/2 around 9pm until now!!
Made a few calls to support and they logged the case, no news or improvement till today. any of you experience the network down in your area?
If it is not network problem, could it be the TMnet modem itself?
the POWER, and LAN are both blinking. DSL is totally off. VOIP in red blinking as well.
Can we just report to Tmnet instead to get a replacement modem rather than wait and wait?
This is the peril of choosing Maxis Fibre over Unifi. When times are good, no problem. But when there's problem, susah!
I don't even understand why both Maxis and TM technicians need to be there. The Maxis guy was totally useless I tell you. Yes, it's true that Maxis rides on TM infrastructure, but can't they fix things on themselves? Instead of fully dependent on TM.
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