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 The Official Maxis FTTH Thread | v5, Maxis Home Fibre Internet, from RM89

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YoungMan
post Nov 23 2023, 10:17 PM

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QUOTE(khainiz94 @ Nov 23 2023, 08:50 PM)
If want to change DNS, it is advisable to use third party routers.
It is known that Maxis one is heavily locked down to change the settings.
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Found the settings to change DNS already. I have google my DNS and it is showing as per DNS I set inside router.
Any experience whether cloudflare or Google DNS better on Maxis?
YoungMan
post Nov 24 2023, 01:57 PM

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QUOTE(Oltromen Ripot @ Nov 23 2023, 11:19 PM)
if change ONT/ONU - need to recontract!? isn't this bullshit? ONU is provided by TM, right? even when damaged after 5,000years, still replaced for free afaik.
what if you smash the existing ONU/ONT to smithereen?

if change ISP router to another ISP router - understandable.
if change own router to ISP router - wait, why need to change?
user posted image
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Thank you. Manage to set my DNS on the router. I got the Huawei LG8245X6-12 for newly installed 100mbps. Was a bit disappointed though as the practice of capping the profile slightly below subscribed speed is still going on. I asked the technician if he can adjust the profile so I can get 100mbps, no less no more, but he said unable to do so.
And yes, BTU belongs to TM so why does Maxis have the right to ask users to recontract if need to change BTU?

QUOTE(busbos @ Nov 24 2023, 01:25 AM)
im using cloudflare 1.1.1.1. so far quite good
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Thanks.

QUOTE(QuantumEdge @ Nov 24 2023, 10:42 AM)
So something really funny
As I'm running speed tests using the tool on my router, I'm unable to choose Maxis server as it deemed too far away.

Ran like 50 speed tests throughout the night, I'm only able to get almost the full 500Mbps on Umobile's server

However, for other servers (Digi, Celcom, Singtel) I'm averaging 300 ish Mbps but till retaining the full 100Mbps upload

Tried those on my Time 500Mbps, getting similar results as well

I'm guessing it is routing issues or those lines are congested enough then?

user posted image
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Are you on TM infra? With so many upgrade going on, is Maxis on TM still capped slightly lower even for those upgrade to 300mbps and 500mbps?
YoungMan
post Nov 24 2023, 02:46 PM

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QUOTE(fruitie @ Nov 24 2023, 02:16 PM)
Not for my case. On TM infra and I’m always getting more than the subscribed speed.
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So good... How I wish the tech give at least full speed...
YoungMan
post Nov 24 2023, 03:13 PM

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QUOTE(khainiz94 @ Nov 24 2023, 02:57 PM)
Same.
Summore I am on the new TM infra.
Just installed last year.

user posted image
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QUOTE(fruitie @ Nov 24 2023, 02:58 PM)
I guess I was lucky then. sweat.gif
Me too last year.
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Just wonderring, both of you getting full speed by using own router? Are you able to achieve full speed with the stock router?
YoungMan
post Nov 26 2023, 08:18 PM

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QUOTE(Oltromen Ripot @ Nov 26 2023, 04:14 PM)
sucks, isn't it?
when ONU is "weaponised" to force a new contract.

meanwhile, TM replaces ONU out of responsibility to deliver service, no renewed contract.
*
I think can always lodge report to MCMC. They should not use change of ONU to force recontract for non NGBB area, since the ONU not belong to them.
YoungMan
post Nov 28 2023, 06:45 PM

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Can someone do a speed test using Maxis app? Is it normal for the speed to deviate so far from the subscribed speed? Can't get the actual upload speed on Maxis app but when doing speedtest on web then can achieve 50m.

user posted image
YoungMan
post Nov 28 2023, 07:28 PM

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QUOTE(gahkin @ Nov 28 2023, 07:12 PM)
Why I can't get full speed in speednet but can get full speed in maxis app?
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Mine is opposit... Especially on maxis app upload speed only around 3mb. Btw are you on TM infra? What's your speed like if using speedtest.net
YoungMan
post Nov 28 2023, 07:39 PM

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QUOTE(gahkin @ Nov 28 2023, 07:33 PM)
Yes I'm tm infra. Speedtest.net result is 320mb/92mb while in maxis app result is 522mb/98mb. While I go fast.com result is 322mb/92mb. Why ar.????

I only receive the sms say plan change successfully and not ask me reboot the router ( but I was did reboot myself already), inside the maxis my plan package also was update to 500mb plan already.
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Don't know what went wrong, but maybe can lodge report to Maxis but use screenshot Maxis server from speedtest.net.
YoungMan
post Nov 28 2023, 09:37 PM

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QUOTE(khainiz94 @ Nov 28 2023, 09:07 PM)
There is a lot of variables here.
What router did you use?
Huawei or Kaon?
I use Kaon one and it is normal when you go far from the router.
The speed drop quite significantly on WiFi, even using WiFi 6.
I get a range of 300 to 400 Mbps with two walls between it.

Kalau connected to my mesh, 300 Mbps+ max.
The only possibility to get full speed 500 Mbps is via Ethernet or both router and device supports WiFi 6 and really close to router.
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Between the Huawei and Kaon which one is better actually?
YoungMan
post Nov 29 2023, 03:16 PM

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QUOTE(khainiz94 @ Nov 29 2023, 04:02 AM)
Huawei is AX3000 vs Kaon AX5400.
So Kaon should be better in supporting higher speeds on WiFi.
Huawei also what I know got two versions, AX1800 is one of them.
Maxis did use it but for lower end packages.
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Mine is HUAWEI LG8245X6-12
YoungMan
post Nov 29 2023, 04:45 PM

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QUOTE(CV6149 @ Nov 29 2023, 03:46 PM)
Just to share mine..if anyone ever in same case like mine..

23rd request in
Called cs on 26th..cs said will expediate.
Today morning nothing happen.....so i commend in maxis FB. Fb agent ask to wassap.... So i did..

Wassap agent confirmed my original req were deleted from system without notice... Create a ticket for me at 230pm..at 330pm..all solved..my 300 upgraded to 500mbps...
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Which number you WhatsApp? Is it the same Maxis CS or agent number?
YoungMan
post Nov 29 2023, 07:56 PM

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QUOTE(khainiz94 @ Nov 29 2023, 07:53 PM)
White one ke?
I think that one AX1800.
Kalau black should be AX3000.
Cannot remember.
*
Black one.
YoungMan
post Nov 30 2023, 10:24 AM

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QUOTE(CV6149 @ Nov 29 2023, 08:01 PM)
0123451123 maxis wassap.

1st spoke to AI..then human cs.his the one that solve my issue..

And crap..i need to upgrade one of my wifi ap.
Not.powerfull enough for 500mbps.. rclxub.gif
*
Wait for 1212 to hunt for good router/AP
YoungMan
post Nov 30 2023, 09:13 PM

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QUOTE(angelgemini @ Nov 30 2023, 08:46 PM)
after free upgrade.

Bill from RM149 become 159

Speed
dl: 300mbps become 350 mbps
Ul: 50 become 95mbps

not really 500mbps....
*
Can call Maxis and get them to check. Possibly botch upgrade.
YoungMan
post Dec 1 2023, 02:11 PM

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QUOTE(joeboto @ Dec 1 2023, 08:19 AM)
if u using stock router, can test 'manage home wifi', tap on speed test. speed test here is directly from inside router, bypassing any wifi connection. shoud be the best case scenario.
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Sometimes not so accurate also. My speed test from Manage Wifi shows only 3mbps upload but speed test on the web is ok.

QUOTE(OlgaC4 @ Dec 1 2023, 12:16 PM)
Going to change from Unfi to maxis fiber this monday.
Anything i should look out for?
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Nothing much, just make sure:
1. Clear your Unifi bill, be prepare to pay 1 month in advance if Tmpoint instruct you to do so. Any balance later TM will refund when your Unifi account is terminated.
2. Use switching method, do not terminate existing account.
3. Unifi switch to Maxis fibre can get 6 months free. Make sure to ask your agent or Maxis centre. Can also pm me if you wish.

This post has been edited by YoungMan: Dec 1 2023, 02:12 PM
YoungMan
post Dec 1 2023, 05:14 PM

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QUOTE(fruitie @ Dec 1 2023, 03:55 PM)
Maxis did mention no changes in the monthly payment. I already received the latest statement and all OK, no additional amount.

By the way, how much is UniFi? I may switch it over once my contract with Maxis ends next March and I will not have the RM 20 discount anymore.
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By that time probably there will be new offer.

QUOTE(Altrius @ Dec 1 2023, 04:24 PM)
Yes, there's no change for the fibre plan charges, but for the house phone all the while was RM0 as it was included in the old plan, now they charge RM10 for it.

Just for reference, the agent I contacted share with me, I chose package D, they also offer free gifts, which I don't want, so they will provide additional 1 month free in the form of TnG.

to Unifi
A. 100mbps RM89 Wifi 5
  (RM89 x 24month =RM2136)

B. 300mbps RM129 Wifi 6
  (RM129 x 24month = RM3096)

special
C. 100MBPS (1yr 300MBPS)
RM129 + Free 6 month
(18month RM2322)

D. 300MBPS (1yr 500MBPS)
RM149 + Free 6 month
(18month RM2682)
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The offer you share seems quite different. There is another offer for Unifi that is ongoing:
Switch from other provider and get free free 3 months/6 months bill. For 100mbps rm89 will get free 3 months bill while for 300mbps rm129 will get free 6 months.
YoungMan
post Dec 1 2023, 09:19 PM

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QUOTE(fruitie @ Dec 1 2023, 07:46 PM)
Ya, I'm aware of that and yours seems cheaper. laugh.gif
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Can even get this free 3/6 months at Tmpoint, not necessary from agent.
YoungMan
post Dec 4 2023, 07:43 PM

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QUOTE(OlgaC4 @ Dec 4 2023, 04:43 PM)
Just transfer from unfi 500mbps to 300mbps.

The respond time of any website is so fast and smooth.

Why they don't give the 4g dongle any more?
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How is your speed test? Are you one of those that can reach 300mbps or do you belong to the group where speed is capped below 300mbps by TM?
YoungMan
post Dec 5 2023, 09:18 PM

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QUOTE(vl319 @ Dec 5 2023, 09:09 PM)
When i was on 100mbps package, the speed i can get is only 90-92mbps..i thought it was router issue since i use own router.

Recent free speed upgrade to 300mbps..The speed can only achieve 280-285mbps..but upload can exceed 50mbps..

Anyone experience the same? So it is maxis issue or my router issue?
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Using Maxis on TM infra? If yes then it is TM capping the speed lower for other providers. Some people are lucky to get higher, while some only get slightly 90% of subscribed speed.
YoungMan
post Dec 5 2023, 09:51 PM

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QUOTE(vl319 @ Dec 5 2023, 09:34 PM)
Yes. On tm infra.. Can complaint?
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Definitely can. But Maxis will just counter that you have reach 80% of the subscribed speed. If you rajin feel free to pursue up to MCMC, but I believe the answer would be the same

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