I'm on private IP, so no issue with HLB site.

The retention department didn't call me even though I had requested a transfer but that was a year ago. After my call to them, they offered me 8 months free (eventually 10 months for me), so no complaint from me.

RM 89 for 500Mbps?
Bundled with any postpaid? Otherwise, it is a steal and I want to know where to get this promo.

Ya, that explains. It is for Maxis postpaid users only, in your case loyal users.

3 years contract is something new to me.

Oh, I'm not too sure if being tied to a 3-year contract is a good idea, that's my thought.

I see. Now only I knew about this.

No quota la.. Try restarting your equipment.

No worries, all the ISPs have no FUP implemented for home fiber plans.

No, but I'm using UniFi infra.

No issue I guess. I woke up and nobody complained in our condo group. Also KL area.

OMG. I just got to know this today, I have been using LAN1 for years and no issues until recently, it easily gets disconnected. I called Maxis, they told me to use LAN2 and I have changed to it, hopefully it solves the disconnection issue. Why was it possible in the past?

It is using UniFi infra but have been on Maxis since day 1, didn't change ISP from UniFi or anything. Probably the TM technician did it since day 1.
How to login to the BTU?

Probably the guy screwed it up or I screwed it up when I changed to my own router?
Anyway, it was all good for 3 years, no frequent disconnection until recently.

I have a problem now. I have been using Maxis for more than 3 years, and I have no issue with it. My house is always vacant, and I go back occasionally; however, I have other smart IoT devices connected in the house. There was no major disconnection in the past, and even if it happened, it would reconnect on its own.

Recently, I am facing issue with disconnections. Earlier, Maxis instructed me to change to port 2, and it was okay since July 11th. However, today I woke up to some automation notifications that they didn't work this morning. I checked and all my smart IoT devices were offline. I called Maxis, and they told me it showed no connection since 11.51 pm last night.

Unfortunately, Maxis is not able to do anything besides restarting my port, but it required me to restart the modem and router. Additionally, since I'm using my own router, they cannot perform any troubleshooting... The connection didn't come back after restarting my port.

I'm not even sure if it's an issue with my Asus router. I hardly hear issues with Asus routers, to be honest. How can I get it solved when I'm not always in the house? This is frustrating...

No, I don't. They only give me a Nokia modem and a Huawei router. How to get this USB 4G backup modem?

Oh no wonder. I don't have a postpaid plan with Maxis, only this Maxis Fiber.

The next thing I plan to do when I go back to my place is to change my Asus router to Maxis Huawei router. Then, I change the SSID and password to be the same as my Asus router, so that I don't need to setup all my IoT devices again. This will work right? In this case, I can verify if it is a router issue or Maxis issue, then Maxis has no more reason not to help me troubleshoot.

Ya, not interested in Maxis postpaid as my corporate plan is paid directly by company. My own number is on Digi Ambassador which is 0 cost.

Back to this discussion, even if I subscribe to another 5G plan it doesn't help with my situation though because my IoT stuff will only be connected to one connection.

Yes, I plan to do it. I'm suspecting it is the port issue to my unit because it seems other units in my condo are not having issues. But I don't have proof until I change back the router.

My Asus TUF Gaming AX3000 is still kinda new I don't think it is the router issue though.

That's right and I need to read how to configure it because I unplugged it the moment the installer left.

Unexpectedly, my connection resumed on its own on Saturday afternoon after being down for almost 4 days. Not sure what happened but I really hope it stays this way until I go back.