I bought my 40' Sony W70C LED tv from them to few months back

Checked the website and it said "Stock available", so I proceed with payment and all those stuffs (been charged shipping fee as well although they said "Free Shipping") Once payment done, I check at Lazada's website again and the item's status has been changed to "Out of Stock" or something like that..I thought maybe mine is the last.

Forgot what is the delivery date range but I am sure it is within 1 to 3 days. I have been tracking my TV's delivery status almost every few hours. After 2 days, no changes in delivery status...and so, I called up to Lazada and ask what is happening. Then only they tell me, no more stock available...I went berserk mode right away and said the website was showing the stock is available before I made payment! Worst of all, out of stock already and did not inform me at all! A simple email is sufficient, but none!

They promised me will send out a.s.a.p once stock arrived. So I waited again, for 3 days...call them again and same answer! I just couldn't take it anymore and scolded them over the phone for few minutes and then I hung up the phone and wrote complains on my FB, their FB, lowyat forum and any other social medias I am using.

Few hours later, their CS called me and keep apologizing and say the TV will be sent out the next day. Fortunately, they did sent it out...but wrong size...they upsize my 40' to 48' !

Was actually thinking not to tell them since they made me waited this long, but in the end, I called them and told them about it.

The CS said I would have to return the TV and they will replace me with the correct 1...I said OK no problem, but I want it done by today or latest by the next day...then the CS said cannot, I have to wait another 1 more week! FUUUUUU! I straight blasted the CS and at some point, I guess she was about to cry...asked for the manager and smart enough for the manager to go through my complain on social medias...finally, the manager say I can keep the TV without any extra charges. And that's the end of the story.

Moral of story:
- post your complain online (in social media), it will make a difference at some point of time
- keep tracking your item
- you have all the rights to demand for the item you paid for, do not tolerate with their stupid excuses

Er....they give me the 48' without any extra charges bro

yea dropped but dun k

at least i am enjoying xD

Not sure. Didn't ask :/