December 2, 2014 ordered and paid for Samsung 51", Series 5, Plasma Full HD TV, PS51F5500ARXXM. Fulfilled by Lazda Malaysia and not one of their affiliates.

Paid for delivery, even though they advertise free shipping. Was careful to check out courier companies they used. Skynet was not mentioned anywhere on their site, if I had known that they in fact do use (in my opinion) the worst courier company in Malaysia, I would not have ordered from them. Deceptive practice.

December 8, 2014. TV eventually arrived, Skynet offered many ecuses why delivery had been delayed. The fact was that somehow while this TV was in their custody they managed to place the unit into at least 200mm of water. They had been stalling delivery hoping that the box (never mind the TV inside) would dry out before attempting delivery. This was explained to me by manager of Skynet HQ who called why delay on delivery. This was only because I was following up on express delivery, I am guessing that if I hadn't followed up they would have let box dry out to their satisfaction.

As I had been waiting for TV, I asked them to deliver for my inspection as they said the box was wet. Upon arrival the box was more than just a bit wet. I must have been in a lot of water as the polystyrene packacing had pools of water in it and there was a tide mark on the screen at ~150mm. Quiet a bit more than a wet box.

While courier was here I called Lazada and they had already been informed by Skynet of the issue. Lazada told me that I would have to complete paperwork for a return even though I was not going to take custody and they had already been informed by their courier of issue.

I asked them to send a replacement unit straight away as they knew that they or their agent had wrecked an expensive TV. They assured me that they would be sending replacement unit immediately. This was a lie and the beginning of many that would follow.

This company has absolutely no idea how to treat customers, that they or their agent have wronged.

Many days of frustration followed as could not get straight answer out of Lazada. They promised call backs and emails, none occurred.

What Lazada did was wait till the TV was returned to them, initiated a lengthy investigation, even though their agent had confirmed the accident and I as end consumer had not taken custody.

The replacement eventually arrived ~2weeks after order. I immediately called the manager at Skynet HQ as this unit was also in a wet box. When I explained that it did not look like a new unit as the factory seals were broken upon delivery, they stated that Lazada had repacked the original TV that had been soaked. I called Lazada while the courier was here (very patient man) and they told me that I could put in a warranty claim with Samsung. What an absolute disgrace!

I did not accept the repackaged water soaked TV and demanded a refund in full.

Today January 30, 2015. Lazada have not refunded my money or bothered to make contact. This is a WARNING!

Lazada are absolutely incompetent of downright thieves. Surely someone has noticed the almost two and a half thousand Ringitt sitting on their books.

If there is interest I can post pics of the 2 deliveries.

I don't do social media, plus I am pretty sure that LYN would rank higher in Google searches.

EDIT: Feel free to post this onto Lazada's social media if you like. Not sure how long they will let it stay up, as they are probably all on Facebook all the time as they certainly aren't spending their time with customer service or relations.

Delivery 1.



Water was as high as the "Fragile" label on end of box.



The box collapsing as soon as shrink wrapped removed.



The end of the box as courier and I were opening factory sealed box





Bottom of box once unwrapped.



Hoping that attachments have worked as not showing in preview.

This post has been edited by Dato: Jan 30 2015, 12:37 PM

Thanks for the feedback regarding going to Police and e-tribunal at kpdnkk.gov.my.

However, I posted this as a warning to others about Lazada's unconscionable behavior. This company has treated our business transaction with utter contempt since they had my money. At no stage during the interaction have they even attempted to treat the consumer with any degree of respect.

Instead they have;
tried to blame the customer from receiving faulty good from their courier company of choice (who is not named on their website). Sneaky.
failed to acknowledge that their systems may have broken down,
attempted to get customer to fill out their paperwork because they are too stupid or lazy to realise that goods are not customers until signed for,
over promised that they were sending a replacement unit immediately even though their courier company advised them of soaking a two and a half grand TV in water,
Lied about sending a replacement unit and causing unnecessary delays to customer by deceitfully waiting for water logged electronic itemto be returned to them in KL, where they repackaged damaged TV in new box without factory seals,
sent TV by same courier company that screwed it up the first time,
A manager at their courier company informed me that Lazada are known for reboxing damaged goods returned to them,
Lazada informed me that I would need to make a warranty claim on the damaged unit (that they sent me twice and both times boxes were water damage) directly with Samsung,
Cheating, if not theft of the payment they received on December 2, 2014.

This is the worst online shopping experience that I have ever experienced, anywhere in the world. Lazada may have a European pedigree but they treated me like dog sh!t.

WHERE IS MY MONEY LAZADA?

You must know who I am unless you regularly mess with customers who buy high end Plasma TVs from you.

I have other means of recourse against this company as paid with international credit card. I have waited this long to follow up as I was certain that they would have sorted it out by now. They have not as they are incompetent, liars, cheats and possibly thieves.

Please share this on your social media .