Actually you should ask yourself this question, does the bank officer owe you anything? Do they have to sell it to you when they have their own priority customers to take care of? (who buy unit trusts from them, who take loans, helping the branch to earn millions a year)?

You only show up during ASW2020 or ASM time, so you are not really a priority customer to them. (if you qualified to be 'customer').

Hope you understand the Bank's POV. They are all money oriented, business-sense, profit-minded entity. If got important customers ask their help, as a bank manager , would you entertain them over the aunties who only turn up twice a year but don't care anything about your business?

But here you are, carrying RM20,000 cash making demands in front of the counter staffs who probably earn less than RM1500 a month and have hard time making ends meet. It's not even their money... if I were them, I understand why some of them just don't give a *amn about the customers complaints. Put yourself into their shoes, and you will see how sick they got with the constantly demanding, noisy, nosy and tiring customers.

I was there at the bank (not buying ASW2020 but paying income tax), and I saw with my own eyes how difficult some of the chinese were. I did feel malu why some of them behave like that.... screaming at the counter people, arguing with manager, throwing application forms...some of them even made racist remarks....