initially..my personal warranty is 1 week.
buyer got the goods on saturday / sunday.... I post on friday, i think...
but i've receive back the faulty items on monday....
it have been passed personal warranty period..

The things is reported earlier but the goods does not reach on hand within the time frame...

example...

you bought a hw from lowyat store.
you found it faulty. you made a call to the shop it is faulty....the shop agreed to do warranty in the time frame if the buyer able to return the good within the time frame.
the buyer agreed and promised to be delivered before this the warranty period end.

the shop waits until the warranty is over. finally the good is at the shop.

Nothing the shop can do right now.

All can be done is to return back the faulty goods.

pls get a strong point to post to me....
i felt that most of the question here does not come to the point of RMA.

meaning to say..
your warranty sticker is 10/10/06, you bring the items to the shop on 11/10/06. How will the shop entertain you?

Pls be on the side of business mind. The part is not about considerate case instead of RMA process.

pls bare in mind.

2. The damage was cause because the heatsink was install on the cpu and pressure for courier handling caused it to crack.
WHAT IS YOUR POINT HERE?

My point is I know u r habouring thoughts that he damaged the item by bad handling. My point is u should know full well that u should never pack a cpu with a heatsink install unless the cpu has a heat cap/spreader. But none the less on to the next point:

3. U stated that u knew it took 2 to 4 days sometimes to post it to kedah not to mention it was the feasting month yet u want to hold the 1 week warranty on the date that u posted the item?
DURING FASTING TIME, I AM ABLE TO DELIVER THE GOODS TO HIM IN 1 DAY TIME BUT HE DELAY THE POSTAGE BECAUSE HE GOT NO TIME TO DO THAT. WHICH HE THINKS THAT IS NOT IMPORTANT.

First of u didnt deliver the item in 1 day. Poslaju did so dont make a big deal about it. Now i could go on that u r not a shop that handles items from a distro that has to have the RMA items in a certain period of time so that they send it back to manufacturer or their own tech centres for repairs. No instead i gonna put it clearly for u: u did not state before payment was made that should the item/s be faulty that it has to be delivered by to u by no more than 7 days. U only state when payment was made it was a 7 day warranty so avenger is thinking he has to make his claim in 7 days not send the item back within 7 days. Which if there was a worest case senario, it would have taken 4 days by ur estimation to get to him.