12 or 20. They just call me.. im at machine just now..but i tell them i will tarik back the report once they exchange new phone..

now they say actually if open box got scratch or cosmetic damage, cannot change.. Seriously this procedure not fair. They ask customer to pay first.. then if anything customer didnt satisfy with the item, customer has to admit it.. Demnnn...

apple policy is small small cosmetic they don't change for you. For example if your screen got one small dust suspended between the LCD panel, sorry lah, as long as the number of dusts is less than 7, they don't change.

and think about this, if seller give you opened unit you want or not? dont want right? so your opened unit how they gon' sell? I working at machines as part timer lah, fyi Kay is selangor operations manager, only him and selangor manager authorized to give an exchange. So any problem with customer's product we straight call him or the Selangor Manager (he controls all machines selangor store manager one)

another thing is if you walked out already, very hard to claim for warranty one. A lot of things can happen between the time you walk out and you walk back in. And if your phone already on, iphone already activated, the warranty already berjalan. so who want to buy activated phone?

Take an example lah, my store got one colleague fagget dont know how to explain to customer differences between space grey and silver, then when take out customer merajuk say not the color he want, opened box unit, nobody want to buy, now left in the store for weeks already.